Collections Officer
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Key skills for this role
About the Role
A to Z Services Group is seeking a Collections Officer for an on-site role in Doha, Qatar. The role involves collecting outstanding receivables, following up on overdue accounts, negotiating payment plans, and coordinating with finance and operations teams.
Key Skills for This Role
Responsibilities
- Collect outstanding receivables and follow up with clients on overdue accounts
- Review aging reports and contact customers via phone and email
- Negotiate payment plans where appropriate
- Document all collection activities accurately in the system
- Coordinate with finance and operations teams to resolve billing disputes
- Reconcile accounts and prepare regular collection reports for management
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent
- Minimum 3 years of hands on collections experience in Qatar
- Local market knowledge
- Excellent follow up skills and coordination with clients
- Customer service and communication skills
- Basic to intermediate finance knowledge
- Proficiency with MS Office (especially Excel) and experience with ERP or accounting systems
- Ability to work on site full time in Doha, Qatar
Full Job Posting
Company Description
- A to Z Services is an Integrated Facility Management company that delivers customized solutions for commercial, industrial, educational, residential, and healthcare facilities across Qatar.
Role Description
- The Collections Officer is a full time, on site role based in Doha, Qatar.
- This position reports to the Credit Control manager and is responsible for the collection of outstanding receivables, following up with clients on overdue accounts, and ensuring timely payments in line with company policies.
- Day to day tasks include reviewing aging reports, contacting customers via phone and email, negotiating payment plans where appropriate, and documenting all collection activities accurately in the system.
- The role also involves coordinating with finance and operations teams to resolve billing disputes, reconcile accounts, and prepare regular collection reports for management.
Qualifications
- MUST HAVE: Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent.
- MUST HAVE: Minimum 3 years of hands on collections experience in Qatar is required, preferably within a large group handling both B2B and B2C collections.
- Local market knowledge
- Excellent follow up skills, coordination with clients, and the ability to expedite overdue collections while maintaining professional customer relationships.
- Customer service and communication skills to handle client interactions professionally, manage disputes, and maintain positive relationships.
- Basic to intermediate finance knowledge, including understanding invoices, credit notes, payment terms, and account reconciliation.
- Proficiency with MS Office (especially Excel) and experience working with ERP or accounting systems.
- Ability to work on site full time in Doha, Qatar, manage priorities under deadlines, and collaborate effectively with cross functional teams.
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