Health Club Receptionist
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Key skills for this role
About the Role
Rixos Premium Qetaifan Island North is hiring a Health Club Receptionist to greet members, manage front desk operations, and provide a welcoming atmosphere. The role requires customer service experience and strong communication skills.
Key Skills for This Role
Responsibilities
- Greet and welcome members and guests as they arrive
- Provide information about the club's facilities, programs, and services
- Address and resolve member inquiries, complaints, and issues promptly
- Answer phone calls, emails, and other communications
- Schedule appointments and manage bookings for classes, personal training sessions, and other services
- Process membership applications, renewals, and cancellations
- Maintain and update member records in the club's database
- Ensure the reception area is clean, organized, and presentable at all times
- Monitor and maintain inventory of office supplies, brochures, and promotional materials
- Monitor access to the club, ensuring only authorized individuals enter
- Enforce club policies and procedures to maintain a safe and secure environment
- Respond to emergencies and assist with evacuation procedures if necessary
Requirements
- Previous experience in a customer service or receptionist role, preferably in a health club or fitness center
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and familiarity with member management software
- Ability to multitask and handle stressful situations calmly
- Friendly, outgoing, and professional demeanor
- Basic knowledge of health and fitness is an advantage
Full Job Posting
Company Description
- Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure.
- Features include a waterpark, private beach, retail area, beach club, and numerous fine dining and casual restaurants.
Job Description
- Greet and welcome members and guests as they arrive.
- Provide information about the club's facilities, programs, and services.
- Address and resolve member inquiries, complaints, and issues promptly and courteously.
- Answer phone calls, emails, and other communications.
- Schedule appointments and manage bookings for classes, personal training sessions, and other services.
- Process membership applications, renewals, and cancellations.
- Maintain and update member records in the club's database.
- Ensure the reception area is clean, organized, and presentable at all times.
- Monitor and maintain inventory of office supplies, brochures, and promotional materials.
- Monitor access to the club, ensuring only authorized individuals enter.
- Enforce club policies and procedures to maintain a safe and secure environment.
- Respond to emergencies and assist with evacuation procedures if necessary.
Qualifications
- Previous experience in a customer service or receptionist role, preferably in a health club or fitness center.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and familiarity with member management software.
- Ability to multitask and handle stressful situations calmly and efficiently.
- Friendly, outgoing, and professional demeanor.
- Basic knowledge of health and fitness is an advantage.
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