Head Waiter
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Key skills for this role
About the Role
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife.
Key Skills for This Role
Responsibilities
- Ensure the day to day operation is smooth in the restaurant.
- Assist the leadership team in achieving high guest satisfaction.
- Guide and lead the servers in the restaurant.
- Perform the duties of supervisor on regular basis.
- Maximize sales potential and encourage up selling.
- Ensure cash floats are secured at all times.
- Work within budgeted costs and minimize abuse of operating equipment.
- Ensure requisitions for supplies are completed and accounted for.
- Record all voids and report payment discrepancies to Restaurant Manager.
- Handle guest complaints and report to Manager.
- Liaise with colleagues, Head Chef, and Reception on guest requirements.
- Complete a full report of the day's events in the Management Report Book.
Requirements
- Supervisory experience in restaurant or hospitality
- Knowledge of food and beverage service standards
- Strong guest service orientation
- Ability to handle cash and payment discrepancies
Full Job Posting
Head Waiter Role at Mondrian Doha
- Ensure friendly, efficient and effective service of food and beverages to all guests.
- Assist in achieving high guest satisfaction under the guidance of the Director of Food & Beverage.
Key Responsibilities
- Ensure the day to day operation is smooth in the restaurant.
- Guide and lead the servers in the restaurant.
- Perform the duties of supervisor on regular basis.
- Maximize sales potential and encourage up selling.
- Ensure cash floats are secured at all times.
- Work within budgeted costs and minimize abuse of operating equipment.
- Ensure requisitions for supplies are completed and accounted for.
- Record all voids and report payment discrepancies.
- Handle guest complaints and report to Manager.
- Liaise with colleagues, Head Chef, and Reception.
- Complete a full report of the day's events.
- Maintain a high customer profile and handle guest comments.
About Mondrian Doha
- Mondrian Doha offers high octane lobby socialising, events, celebrations, and business conclaves.
- Food and nightlife venues spread across eight different locations on the property.
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