Head Waiter
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Key skills for this role
About the Role
Mondrian Doha seeks a Head Waiter to ensure smooth restaurant operations and high guest satisfaction. The role involves supervising servers, upselling, handling cash, and liaising with kitchen and reception.
Key Skills for This Role
Responsibilities
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Maximize sales potential and encourage up selling
- Ensure cash floats are secured at all times
- Liaise with Head Chef and Reception on a regular basis
- Handle guest complaints and report to Manager
Requirements
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous work experience in a restaurant/food and beverage setting
- Flexibility with shifts of the outlet dependent on business demands
Full Job Posting
Company Description
- From high octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
How Your Day Looks Like
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Maximize sales potential and encourage up selling
- Ensure cash floats are secured at all times
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times
- To record all voids, and report any payment discrepancies to Restaurant Manager
Qualifications
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous work experience in a restaurant/food and beverage setting
- Flexibility with shifts of the outlet dependent on business demands
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