Head Waiter
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Key skills for this role
About the Role
What do we expect from you? Under the general guidance of the Director of Food & Beverage or any other authorized by the management, assist in ensuring friendly,.
Key Skills for This Role
Responsibilities
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Maximize sales potential and encourage up selling
- Ensure cash floats are secured at all times
- Handle guest complaints and report to manager
- Liaise with colleagues over guests requirements and needs
Requirements
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous work experience in a restaurant/food and beverage setting
- Flexibility with shifts of the outlet dependent on business demands
Full Job Posting
Job Description
- Under the general guidance of the Director of Food & Beverage, assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Doha Vision.
How your day looks like
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Maximize sales potential and encourage up selling in order to maximize rates
- Ensure cash floats are secured at all times
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times
- To record all voids, and report any payment discrepancies to Restaurant Manager
Qualifications
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous work experience in a restaurant/food and beverage setting
- Flexibility with shifts of the outlet dependent on business demands
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