Head of Subscription | Hertz | Rental & Leasing | Financial Services
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Key skills for this role
About the Role
Al-Futtaim is seeking a Head of Subscription to support the General Manager for Hertz and MOOV in overseeing daily operations, ensuring service delivery, customer satisfaction, and profitability.
Key Skills for This Role
Responsibilities
- Assist in managing daily monthly subscription operations, ensuring efficiency and adherence to company policies
- Monitor fleet availability, maintenance schedules, and vehicle utilization to maximize revenue
- Oversee compliance with safety standards, insurance policies, and regulatory requirements
- Implement process improvements to enhance operational efficiency
- Ensure high level of customer service and handle complaints and disputes
- Analyze performance metrics including revenue, fleet utilization, and operational costs
- Assist in developing pricing strategies and promotional offers
- Manage and mentor employees, assist in hiring, training, and performance evaluations
- Assist in implementing marketing campaigns and promotional initiatives
- Ensure rental agreements comply with company policies and legal regulations
Requirements
- University graduate
- At least 5 years of experience in the customer service industry
- General understanding of the car rental industry
- Fluent in English and Arabic
- Strong customer relations and team building skills
- Strong commercial acumen
- Excellent communication, problem solving, and analytical skills
Full Job Posting
Overview of the Role
- The Head of Subscription supports the General Manager for Hertz and MOOV in overseeing daily operations, ensuring smooth and efficient service delivery, customer satisfaction, and business profitability.
- This role is pivotal in managing staff, fleet operations, financial performance, and customer service while maintaining compliance with company policies and industry regulations.
What You Will Do
- Assist in managing daily monthly subscription operations, ensuring efficiency and adherence to company policies.
- Monitor fleet availability, maintenance schedules, and vehicle utilization to maximize revenue.
- Oversee compliance with safety standards, insurance policies, and regulatory requirements.
- Implement process improvements to enhance operational efficiency.
- Ensure a high level of customer service is provided at all rental locations.
- Handle customer complaints and disputes, ensuring swift resolution and customer retention.
- Monitor customer feedback and implement service enhancements.
- Train staff on customer service best practices and brand standards.
- Financial planning, budgeting, and revenue management.
- Analyze performance metrics, including revenue, fleet utilization, and operational costs.
- Assist in developing pricing strategies and promotional offers.
- Work on cost control initiatives to improve overall profitability.
Required Skills To Be Successful
- Strong customer relations and team building skills.
- Strong commercial acumen.
- Ability to maintain a good tracking system on applications for better management of business.
- Excellent communication, problem solving, and analytical skills.
What Qualifies You For The Role
- University graduate.
- At least 5 years of experience in the customer service industry.
- General understanding of the car rental industry.
- Fluent in English and Arabic.
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