Head of Subscription | Hertz | Financial Services Transformation & Development
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Key skills for this role
About the Role
Al-Futtaim is seeking a Head of Subscription to support the General Manager for Hertz and MOOV in overseeing daily operations, ensuring smooth service delivery, customer satisfaction, and business profitability.
Key Skills for This Role
Responsibilities
- Assist in managing daily monthly subscription operations, ensuring efficiency and adherence to company policies
- Monitor fleet availability, maintenance schedules, and vehicle utilization to maximize revenue
- Oversee compliance with safety standards, insurance policies, and regulatory requirements
- Implement process improvements to enhance operational efficiency
- Ensure high level of customer service at all rental locations and handle complaints
- Financial planning, budgeting, and revenue management
- Manage and mentor employees, customer service representatives, contract management and operational staff
- Assist in implementing marketing campaigns and promotional initiatives
- Ensure rental agreements comply with company policies and legal regulations
Requirements
- University graduate
- At least 5 years of experience in the customer service industry
- General understanding of the car rental industry
- Fluent in English and Arabic
- Strong customer relations and team building skills
- Strong commercial acumen
- Excellent communication, problem solving, and analytical skills
Full Job Posting
Overview Of The Role
- The Head of Subscription supports the General Manager for Hertz and MOOV in overseeing daily operations, ensuring smooth and efficient service delivery, customer satisfaction, and business profitability.
- This role is pivotal in managing staff, fleet operations, financial performance, and customer service while maintaining compliance with company policies and industry regulations.
What You Will Do
- Operations Management: Assist in managing daily monthly subscription operations, monitor fleet availability, oversee compliance, implement process improvements.
- Customer Service & Satisfaction: Ensure high level of customer service, handle complaints, monitor feedback, train staff.
- Financial & Business Performance: Financial planning, budgeting, revenue management, analyze performance metrics, develop pricing strategies, cost control.
- Staff Management & Development: Manage and mentor employees, assist in hiring, training, performance evaluations, develop staff schedules.
- Sales & Marketing Support: Assist in implementing marketing campaigns, develop partnerships, identify new business opportunities.
- Compliance & Risk Management: Ensure rental agreements comply with policies and regulations, oversee maintenance schedules, implement risk policies.
Required Skills To Be Successful
- Strong customer relations and team building skills.
- Strong commercial acumen.
- Ability to maintain a good tracking system on applications for better management of business.
- Excellent communication, problem solving, and analytical skills.
What Qualifies You For The Role
- University graduate.
- At least 5 years of experience in the customer service industry.
- General understanding of the car rental industry.
- Fluent in English and Arabic.
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