Head of Operations - Lifestyle Café Group
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Key skills for this role
About the Role
SIHAMCO seeks a Head of Operations for a fast-growing homegrown Saudi café chain to oversee daily operations across multiple outlets and a central kitchen. The role involves building SOPs, ensuring quality and consistency, improving efficiency, and preparing the brand for franchising.
Key Skills for This Role
Responsibilities
- Oversee daily operations across all multi branch Café outlets and central kitchen.
- Build and implement strong SOPs and operational systems.
- Ensure consistency in quality, service, food safety, and customer experience.
- Improve operational efficiency and cost control.
- Monitor branch performance, sales, wastage, labor, and profitability.
- Lead, train, and evaluate branch managers and operational teams.
- Develop reporting structures and accountability systems.
- Work closely with HR and recruitment on staffing requirements.
- Prepare the brand operationally for future expansion and franchising.
- Establish franchise ready systems, manuals, workflows, and operational standards.
- Improve guest experience and strengthen brand consistency across all locations.
- Coordinate with marketing, supply chain, procurement, and finance departments.
Requirements
- Minimum 7–10 years experience in F&B operations management.
- Experience managing multiple outlets and/or central kitchens.
- Strong leadership and people management skills.
- Experience in café, fast casual, or scalable restaurant concepts preferred.
- Strong understanding of franchise systems and operational scaling.
- Experience creating SOPs, training manuals, and operational structures.
- Strong financial and analytical understanding (P&L, food cost, labor cost, etc.).
- Ability to work in a fast paced growth environment.
- Arabic and English preferred.
Full Job Posting
About the Role
- We are seeking a highly experienced Head of Operations to oversee and elevate all operational aspects of a fast growing homegrown Saudi café chain, this includes multiple outlets as well as a central kitchen.
- The ideal candidate must have proven experience in scaling café or fast casual brands, operational excellence, leadership, systems development, and franchise expansion readiness.
- The role requires a hands on operational leader with strong commercial understanding, team management capabilities, and the ability to build scalable systems that support long term growth and brand consistency.
Key Responsibilities
- Oversee daily operations across all multi branch Café outlets and central kitchen
- Build and implement strong SOPs and operational systems
- Ensure consistency in quality, service, food safety, and customer experience
- Improve operational efficiency and cost control
- Monitor branch performance, sales, wastage, labor, and profitability
- Lead, train, and evaluate branch managers and operational teams
- Develop reporting structures and accountability systems
- Work closely with HR and recruitment on staffing requirements
- Prepare the brand operationally for future expansion and franchising
- Establish franchise ready systems, manuals, workflows, and operational standards
- Improve guest experience and strengthen brand consistency across all locations
- Coordinate with marketing, supply chain, procurement, and finance departments
Core Competencies & Requirements
- Minimum 7–10 years experience in F&B operations management
- Experience managing multiple outlets and/or central kitchens
- Strong leadership and people management skills
- Experience in café, fast casual, or scalable restaurant concepts preferred
- Strong understanding of franchise systems and operational scaling
- Experience creating SOPs, training manuals, and operational structures
- Strong financial and analytical understanding (P&L, food cost, labor cost, etc.)
- Ability to work in a fast paced growth environment
- Arabic and English preferred
About The Group
- SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
- Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.
- All brands under SIHAMCO are homegrown Saudi concepts, fully developed in house.
- With over 25 original homegrown brands, SIHAMCO sets and surpasses global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.
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