Head of Operations - Crypto
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Key skills for this role
About the Role
We are seeking an experienced Head of Operations to lead and scale the operational function of a fast-growing cryptocurrency exchange in Dubai. The ideal candidate combines deep operational expertise in financial services or digital assets with strong leadership skills to build scalable operational frameworks.
Key Skills for This Role
Responsibilities
- Develop and execute the company's operational strategy in alignment with business objectives
- Oversee day to day exchange operations, ensuring efficiency, reliability, and scalability
- Lead and manage core operational functions including customer operations, onboarding, payments, settlements, treasury support, and operational risk
- Design, implement, and optimize operational processes, controls, and workflows
- Partner closely with Compliance, Risk, Finance, Product, Technology, and Executive Leadership teams
- Establish and monitor KPIs, SLAs, and operational performance metrics
- Drive automation and continuous improvement programs to enhance efficiency and customer experience
- Build, mentor, and scale high performing operations teams
Requirements
- 8+ years of experience in operations leadership roles with some experience in a cryptocurrency exchange
- Proven experience managing complex operational environments and scaling teams
- Strong understanding of cryptocurrency trading, exchange operations, custody, settlements, liquidity management, and customer lifecycle processes
- Experience working within regulated financial services environments
- Demonstrated ability to build operational frameworks, policies, and procedures from the ground up
- Bachelor's degree in Business, Finance, Economics, Operations Management, or related field
Full Job Posting
About the Role
- We are seeking an experienced and highly strategic Head of Operations to lead and scale the operational function of a fast growing cryptocurrency exchange based in Dubai.
Key Responsibilities
- Develop and execute the company's operational strategy in alignment with business objectives.
- Oversee day to day exchange operations, ensuring efficiency, reliability, and scalability.
- Lead and manage core operational functions including customer operations, onboarding, payments, settlements, treasury support, and operational risk.
- Design, implement, and optimize operational processes, controls, and workflows.
- Partner closely with Compliance, Risk, Finance, Product, Technology, and Executive Leadership teams.
- Establish and monitor KPIs, SLAs, and operational performance metrics.
- Ensure operational readiness for new product launches, market expansions, and strategic initiatives.
- Drive automation and continuous improvement programs to enhance efficiency and customer experience.
- Support regulatory requirements and operational compliance frameworks within the UAE and other jurisdictions.
- Build, mentor, and scale high performing operations teams.
Requirements
- 8+ years of experience in operations leadership roles with some experience in a cryptocurrency exchange.
- Proven experience managing complex operational environments and scaling teams.
- Strong understanding of cryptocurrency trading, exchange operations, custody, settlements, liquidity management, and customer lifecycle processes.
- Experience working within regulated financial services environments.
- Demonstrated ability to build operational frameworks, policies, and procedures from the ground up.
- Strong analytical, problem solving, and decision making capabilities.
- Excellent stakeholder management and communication skills.
- Bachelor's degree in Business, Finance, Economics, Operations Management, or a related field.
Preferred Qualifications
- Previous experience with a crypto exchange, digital asset platform, brokerage, or payment institution.
- Familiarity with UAE regulatory frameworks and digital asset regulations.
- Experience supporting licensing, audits, and regulatory examinations.
- Knowledge of operational risk management and governance frameworks.
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