Head of NHL Services Delivery - Emiratized Role
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Key skills for this role
About the Role
First Abu Dhabi Bank (FAB) seeks a Head of NHL Services Delivery to oversee core operations including CAD, Payments, Reconciliations, and Collections. The role requires managing teams, driving operational excellence, and ensuring regulatory compliance.
Key Skills for This Role
Responsibilities
- Manage all NHL operations, Credit Control, payments and reconciliations and collection teams
- Oversee NHL core operations including ops, CAD, payment, reconciliation and collections
- Leverage advantages of bringing together operational and technical expertise and drive through more efficient ways of working
- Be an integral part and driver of strategic planning and contribute in the development of NHL strategy with focus on Core Operations role in the plan
- Develop effective working relationships with business unit partners, business unit executives as well as peers to establish and implement agreed service levels
- Lead, inspire and coach the team of calibre professionals, creating succession to key roles
- Ensure development of a high performing team through embedded formal Performance Management
- Collaborate with ADHA and other concerned government entities to elevate NHL services and operations
- Guide, train and motivate subordinate staff in every aspect of their duties to achieve operational efficiency
- Ensure all Audit issues both internal and statutory are addressed and monitored
- Manage inter department and inter bank correspondence
- Effectively deal with and resolve day to day operational issues
Requirements
- Minimum 15 years of relevant working experience, of which at least 7 years as Head of Operations / COO with reputable financial institutions
- University degree with appropriate post graduate qualification(s) (e.g. CA, MBA, CFA) or equivalent professional qualification
- Strong knowledge of banking, processes, products, treasury and market activities
- Strong project management skills and ability to translate desired business concepts to actual processes for implementation
- Strong verbal, documentation and writing skills
- Self starter with strong supervision and interpersonal skills
- Strong powers of articulation and presentation required in the preparation of policies, procedures, strategies and presentations to Senior Management
- Full adherence to CBUAE and ADHA policies and regulations
Full Job Posting
Job Summary / Introduction
- The Head of NHL Services Delivery is responsible for overseeing, supervising, managing and controlling overall NHL core operations including CAD, Payments, Reconciliations and Collections.
- The role ensures the efficient day to day running of core operations teams, maintains operational controls, develops team capability, and drives operational excellence.
- It plays a critical role in supporting business performance, regulatory compliance, customer service standards, and strategic initiatives across NHL operations.
Key Responsibilities
- Manage all NHL operations, Credit Control, payments and reconciliations and collection teams.
- Responsible and oversee the NHL core operations including ops, CAD, payment, reconciliation and collections.
- Leverage the advantages of bringing together the operational and technical expertise and drive through more efficient ways of working.
- Be an integral part and driver of the strategic planning and contribute in the development of NHL strategy with focus on Core Operations role in the plan.
- Develop effective working relationships with business unit partners, business unit executives as well as peers to establish and implement agreed service levels.
- Lead, inspire and coach the team of calibre professionals, creating succession to key roles.
- Ensure the development of a high performing team through embedded formal Performance Management with rewards equally with a system of objective disciplining, where necessary.
- Collaborate with ADHA and other concerned government entities to elevate NHL services and operations.
- Guide, train and motivate subordinate staff in every aspect of their duties to achieve operational efficiency in all areas.
- Ensure all Audit issues both internal and statutory are addressed and monitored.
- Manage the inter department and inter bank correspondence.
- Effectively deal with and resolve day to day operational issues.
Requirements / Qualifications
- Minimum 15 years of relevant working experience, of which at least 7 years as Head of Operations / COO with reputable financial institutions.
- University degree with appropriate post graduate qualification(s) (e.g. CA, MBA, CFA) or equivalent professional qualification.
- Strong knowledge of banking, processes, products, treasury and market activities.
- Strong project management skills and ability to translate desired business concepts to actual processes for implementation.
- Strong verbal, documentation and writing skills.
- Self starter with strong supervision and interpersonal skills.
- Strong powers of articulation and presentation required in the preparation of policies, procedures, strategies and presentations to Senior Management.
- Full adherence to CBUAE and ADHA policies and regulations.
Preferred / Beneficial
- Regional exposure and working experience would be a plus.
- A leader who can roll up their sleeves and a good team player.
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