Head of East Africa
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Taptap Send is seeking a Head of East Africa to develop and scale supply-side partnerships and grow the user base in the region. The role involves P&L ownership, strategy execution, team leadership, and stakeholder engagement.
Key Skills for This Role
Responsibilities
- Establish a vision, strategy, and execution plan for East Africa (launching and scaling sending and receiving markets)
- Think creatively about driving adoption, improving profitability, and increasing brand awareness
- Report to the executive leadership team on progress, insights, and needs with a data driven, test and learn mindset
- Monitor, understand, and interpret growth, operational, and financial metrics to improve execution
- Build trust based relationships with diaspora communities and commercial partners in East Africa
- Collaborate closely with internal stakeholders (Customer Service, Finance, Tech, Legal, Compliance, People Ops, etc.)
- Own growth tactics across sending countries: customer acquisition and retention, pricing, user research, product quality, and customer experience
- Recommend product improvements based on market, competitor, and customer insights
- Lead the team on the ground to execute collaboratively aligned timelines
- Hire, inspire, develop, and retain top, diverse talent
Requirements
- 7 to 15 years experience in a fast paced and high growth environment such as startups, operations, consulting, finance, or similar
- Experience building, developing, managing and leading teams multi regionally
- Advanced stakeholder management capability
- Strong analytical skills and ability to make data driven decisions
- Understanding of the regulatory landscape of East Africa (financial regulation is advantageous)
- Ability to travel internationally periodically and ad hoc
- Keen interest in understanding the East African diaspora
Full Job Posting
About Us
- We’re building the world’s leading cross border fintech for emerging markets empowering families, fueling local economies, and changing how millions access financial services.
- Since our launch in 2019, we have transformed how money moves across borders with operations spanning 6 out of 7 continents.
- We’re growing fast, backed by world class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Responsibilities
- Establish a vision, strategy, and execution plan for East Africa.
- Think creatively about driving adoption, improving profitability, and increasing brand awareness.
- Report to the executive leadership team on progress, insights, and needs with a data driven, test and learn mindset.
- Monitor, understand, and interpret growth, operational, and financial metrics to improve execution.
- Build trust based relationships with diaspora communities and commercial partners in East Africa.
- Collaborate closely with internal stakeholders.
- Own growth tactics across sending countries.
- Recommend product improvements based on market, competitor, and customer insights.
- Lead the team on the ground to execute collaboratively aligned timelines.
- Hire, inspire, develop, and retain top, diverse talent.
Requirements
- Preference for Nairobi, Dubai or London base.
- Ability to travel internationally periodically and ad hoc.
- Keen interest in understanding the East African diaspora.
- Advanced stakeholder management capability.
- Experience building, developing, managing and leading teams multi regionally.
- Understanding of the regulatory landscape of East Africa (financial regulation is advantageous).
- Strong analytical skills and ability to make data driven decisions.
- 7 to 15 years experience in a fast paced and high growth environment such as startups, operations, consulting, finance, or similar.
- An acute “own it” mindset.
Also you are
- Outgoing you love speaking to people and enjoy building meaningful relationships.
- Execution Oriented we have an ‘impact first’ philosophy and a lot to get done.
- Mission Oriented you are passionate about working for a net positive organisation / tech for good.
- Organised you have a system for how you approach your work.
- Driven you thrive in a fast paced, target oriented company.
Taptap Values
- Impact first
- Team next
- Accept reality
- Propose solutions
- Win with grit
- Be proactively candid, with yourself and others
- Love the particular
- Own it
- Create positive energy
- Maybe, even have fun
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Taptap Send
Senior Growth Manager Pakistan
Dubai, UAE
We are looking for a Senior Growth Manager to drive user growth across the customer lifecycle for the Pakistan market. You will work cross-functionally with Marketing, Product, Data, Partnerships, and CRM teams to delive
Senior Growth Manager, Pakistan
Dubai, UAE
Taptap Send is hiring a Senior Growth Manager to drive user growth across the customer lifecycle for the Pakistan market. The role involves acquisition, engagement, retention, and lifecycle campaigns. Candidates should h
Compliance Analyst - Corporate Due Diligence
Dubai, UAE
Taptap Send is seeking a Senior Compliance Analyst to join its Financial Crime team, managing end-to-end due diligence on partners and customers. The role involves KYB/KYC reviews, AML risk assessment, and producing audi
Finance Reconciliation Analyst
Dubai, UAE
Taptap Send is hiring a Finance Reconciliation Analyst to own daily reconciliation of expected versus actual funding movements across 35+ currency corridors. The role involves investigating discrepancies, managing escala
Central Asia and Eastern Europe Growth Lead
United Arab Emirates, UAE
Role We re looking for a Manager to lead Growth and Partnerships for our Central Asia and Eastern Europe corridor, targeting diaspora communities in key send markets including i...
Central Asia and Eastern Europe Growth Lead
Dubai, UAE
Taptap Send is seeking a Manager to lead Growth and Partnerships for Central Asia and Eastern Europe. You will own the full growth strategy, build diaspora relationships, and drive customer acquisition. Ideal candidates
Central Asia and Eastern Europe Growth Lead
Dubai, UAE
Taptap Send is looking for a Manager to lead Growth and Partnerships for Central Asia and Eastern Europe, targeting diaspora communities in key send markets. The role involves owning the full growth strategy, building pa
Regulatory Counsel
Dubai, UAE
About Us We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have
Senior Growth Manager Pakistan
Dubai, UAE
Senior Growth Manager, Pakistan
Dubai, UAE
Compliance Analyst - Corporate Due Diligence
Dubai, UAE
Finance Reconciliation Analyst
Dubai, UAE
Central Asia and Eastern Europe Growth Lead
United Arab Emirates, UAE
Central Asia and Eastern Europe Growth Lead
Dubai, UAE
Central Asia and Eastern Europe Growth Lead
Dubai, UAE
Regulatory Counsel
Dubai, UAE