Head of Analytics
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Key skills for this role
About the Role
Americana Restaurants seeks a Head of Advanced Analytics to establish and lead the Advanced Analytics Center of Excellence. This role drives AI, machine learning, and data-driven decision-making across the organization, building a high-performing analytics team and delivering actionable insights.
Key Skills for This Role
Responsibilities
- Establish and lead the Advanced Analytics Center of Excellence (CoE), defining analytics vision, strategy, roadmap, governance, and operating model
- Build, lead, and develop a high performing team of Data Scientists, Analysts, Data Engineers, and Visualization Specialists
- Drive adoption of advanced analytics, AI, machine learning, and data driven decision making across the organization
- Develop and deploy advanced analytics, forecasting, optimization, and AI solutions that drive business growth and operational efficiency
- Lead analytics initiatives across Customer & Growth, Marketing ROI, Personalization, Sales Forecasting, Pricing & Menu Optimization, Promotions Effectiveness, Workforce Planning, Logistics Optimization, and Store Operations
- Deliver predictive and prescriptive insights that improve customer acquisition, retention, revenue growth, margin optimization, and workforce productivity
- Establish scalable, high quality data foundations enabling advanced analytics and AI initiatives
- Define and govern enterprise KPIs, business metrics, data standards, and data quality frameworks
- Partner with senior stakeholders to identify, prioritize, and deliver high value analytics and AI opportunities
- Establish experimentation and testing frameworks, including A/B testing, to support evidence based decision making
Requirements
- Bachelor's Degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, Economics, Analytics, or related quantitative discipline
- 10+ years of progressive experience in Analytics, Data Science, Business Intelligence, Artificial Intelligence, or related fields
- Proven experience leading advanced analytics teams and delivering enterprise wide analytics initiatives
- Strong expertise in statistics, predictive analytics, machine learning, forecasting, optimization, and data modeling
- Hands on experience with Python, SQL, and modern analytics platforms
- Proficiency in data visualization and BI tools such as Power BI, Tableau, or equivalent
- Experience with Customer Data Platforms (CDPs), cloud based data environments, and enterprise data ecosystems
- Master's Degree in Data Science, Analytics, AI, Statistics, Engineering, Economics, or Business Administration preferred
- Experience within QSR, F&B, Retail, Consumer Goods, E commerce, Hospitality, or multi site operations environments preferred
Full Job Posting
Job Purpose
- The Head of Advanced Analytics will establish and lead Americana’s Advanced Analytics Center of Excellence (CoE), driving the adoption of advanced analytics, AI, ML, and data driven decision making across the organization.
- This role will build and lead a high performing analytics team while developing scalable data and analytics capabilities that unlock value from customer, operational, commercial, financial, and workforce data.
Key Responsibilities
- Establish and lead the Advanced Analytics Center of Excellence (CoE), defining analytics vision, strategy, roadmap, governance, and operating model.
- Build, lead, and develop a high performing team of Data Scientists, Analysts, Data Engineers, and Visualization Specialists.
- Drive adoption of advanced analytics, AI, ML, and data driven decision making across the organization.
- Develop and deploy advanced analytics, forecasting, optimization, and AI solutions that drive business growth, operational efficiency, and profitability.
- Lead analytics initiatives across Customer & Growth, Marketing ROI, Personalization, Sales Forecasting, Pricing & Menu Optimization, Promotions Effectiveness, Workforce Planning, Logistics Optimization, and Store Operations.
- Deliver predictive and prescriptive insights that improve customer acquisition, retention, revenue growth, margin optimization, operational performance, and workforce productivity.
- Establish scalable, high quality data foundations that enable advanced analytics and AI initiatives.
- Define and govern enterprise KPIs, business metrics, data standards, and data quality frameworks.
- Partner with senior stakeholders to identify, prioritize, and deliver high value analytics and AI opportunities.
- Establish experimentation and testing frameworks, including A/B testing, to support evidence based decision making.
Education & Experience
- Bachelor's Degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, Economics, Analytics, or a related quantitative discipline.
- Master's Degree in Data Science, Analytics, AI, Statistics, Engineering, Economics, or Business Administration preferred.
- 10+ years of progressive experience in Analytics, Data Science, BI, AI, or related fields.
- Proven experience leading advanced analytics teams and delivering enterprise wide analytics initiatives.
- Experience within QSR, F&B, Retail, Consumer Goods, E commerce, Hospitality, or multi site operations environments preferred.
Technical Skills
- Strong expertise in statistics, predictive analytics, ML, forecasting, optimization, and data modeling.
- Hands on experience with Python, SQL, and modern analytics platforms.
- Proficiency in data visualization and BI tools such as Power BI, Tableau, or equivalent.
- Experience working with Customer Data Platforms (CDPs), cloud based data environments, and enterprise data ecosystems.
- Strong knowledge of customer analytics methodologies including segmentation, cohort analysis, LTV, churn prediction, and retention modeling.
- Experience with marketing analytics, pricing analytics, experimentation frameworks, A/B testing, and demand forecasting.
- Understanding of AI, ML lifecycle management, and model deployment best practices.
Skills & Competencies
- Strong business and commercial acumen with ability to translate analytics into measurable business value.
- Strategic thinker with ability to balance long term vision and execution.
- Excellent stakeholder management and influencing skills across all organizational levels.
- Strong problem solving, analytical thinking, and decision making capabilities.
- Ability to communicate complex analytical concepts to non technical audiences.
- Strong leadership, coaching, and team development capabilities.
- Excellent project, portfolio, and prioritization management skills.
- Collaborative mindset with ability to work effectively across functions and markets.
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