Head Barista cum Area Manager
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Key skills for this role
Role Overview
The Head Barista cum Area Manager oversees multiple branches in Dubai and Sharjah.
The role connects branch teams with management and is accountable for operations, service quality, staff performance, sales, and customer experience.
Key Skills for This Role
Full Job Posting
Role Overview
The Head Barista cum Area Manager oversees multiple branches in Dubai and Sharjah.
The role connects branch teams with management and is accountable for operations, service quality, staff performance, sales, and customer experience.
Operations and Branch Management
- Ensure branches follow SOPs for service, hygiene, recipes, bar operations, and customer experience.
- Conduct audits, implement corrective actions, monitor cleanliness and equipment, maintain product consistency, and follow up on maintenance.
- Oversee opening and closing procedures, staffing needs during peak periods, and immediate resolution of operational issues.
Staff Management
- Oversee baristas, waiters, and support staff across branches.
- Allocate staff by shift, review schedules, handle disciplinary and performance matters, and resolve staff conflicts.
- Conduct evaluations and propose promotions or corrective actions while training and motivating staff to brand standards.
Sales and Performance
- Monitor daily sales, trends, peak periods, customer patterns, slow-moving items, wastage, and operational blockers.
- Work with management on promotions, seasonal menus, market-based products, and upselling strategies.
- Ensure all branches achieve monthly sales targets.
Inventory and Customer Experience
- Ensure accurate stock counts, conduct spot-checks, monitor wastage and breakage, and coordinate ordering with Purchasing.
- Approve justified emergency purchases and monitor ingredient misuse and stock levels.
- Review customer feedback and complaints and coach staff on greeting, order accuracy, product quality, service speed, and customer handling.
Daily Routine and Reporting
- Review sales, refunds, voids, branch performance, attendance, product consistency, shortages, customer complaints, and maintenance issues.
- Communicate with branch in-charges, visit selected branches based on priority, and report to relevant departments.
Compensation
- Pay is AED 4,500 per month.
Workplace
- Work location is in person.
Requirements
- Capability to oversee operations and staff performance across multiple branches.
- Ability to maintain service, hygiene, recipe, bar-operation, and customer-experience standards.
- Ability to manage staffing, schedules, performance issues, disciplinary actions, and staff development.
- Ability to monitor sales, inventory, wastage, purchasing, and branch performance.
- Ability to handle customer feedback and complaints while maintaining service quality.
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