Guest Services Supervisor
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Key skills for this role
About the Role
Hilton seeks a Guest Services Supervisor to lead front office operations, ensuring smooth check-ins, check-outs, and exceptional guest service. The role involves supervising the front office team, managing lobby flow, resolving guest issues, and leading special projects.
Key Skills for This Role
Responsibilities
- Supervise front office team in performing all front office procedures, ensuring smooth check ins, check outs, and guest service delivery
- Lead day to day team operations: create team schedules, assign tasks, lead pre shift meetings, and provide training and guidance
- Lead guest issue resolution: respond to guest inquiries and concerns directly while supporting team members in handling escalated issues
- Manage lobby flow: monitor guest traffic and adjust team coverage in real time to maintain service efficiency
- Manage special projects: lead department initiatives or ad hoc assignments
Requirements
- Passion for hospitality and delivering exceptional guest experiences
- Acting with integrity and always doing the right thing
- Inspiring others through leadership
- Belief that teamwork drives the best outcomes
- Sense of ownership and accountability
- Focus on the Now, bringing urgency and discipline to every moment
Full Job Posting
Role Overview
- As a Guest Services Supervisor, you're not just supervising daily front office operations – you're spreading the light and warmth of hospitality by delivering memorable experiences for every guest.
Responsibilities
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check ins, check outs, and guest service delivery.
- Lead day to day team operations: Create team schedules, assign tasks, lead pre shift meetings, and provide training, guidance, and in the moment feedback.
- Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
- Manage special projects: Lead department initiatives or ad hoc assignments.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide.
- Our award winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
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