Guest Service Officer - Telecommunication
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Key skills for this role
About the Role
Sofitel Dubai Downtown is seeking a Guest Service Officer - Telecommunication to manage all calls and provide exceptional guest service. The role requires a diploma or degree in hospitality, 2-5 years of experience, and fluency in English.
Key Skills for This Role
Responsibilities
- Effectively manage all calls to the hotel as per brand standards
- Consistently offer exceptional, friendly, and engaging service
- Be constantly aware of the room situation to strive for maximum occupancy
- Attend to hotel guests in all communication from inside and outside the hotel
- Be aware of the hotel's security, fire, and safety procedures
Requirements
- Diploma or degree in vocational hospitality or Room Division
- 2 to 5 years of experience in hospitality
- Fluent in English
- Second language is a plus
Full Job Posting
Company Description
- Sofitel Dubai Downtown is a luxury 5 star hotel combining French elegance and contemporary sophistication.
- Located in the heart of Downtown Dubai, near The Dubai Mall and City Walk.
Job Description
- Effectively manage all calls to the hotel as per the company's Brand Standards
- Consistently offer exceptional, friendly, and engaging service
- Be constantly aware of the room situation and strive to obtain maximum occupancy
- Attend to the hotel guests in all communication from inside and outside the hotel
- Be aware of the hotel's security, fire, and safety procedures
Qualifications
- Diploma or degree in vocational hospitality or Room Division
- 2 to 5 years' experience, depending on education and career background
- Languages: fluent in English and a 2nd language would be a plus
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