Guest Service Officer - Telecommunication
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Key skills for this role
About the Role
Accor is seeking a Guest Service Officer - Telecommunication to manage all hotel calls and provide exceptional guest service. The role requires handling communications, maximizing occupancy, and adhering to brand standards.
Key Skills for This Role
Responsibilities
- Effectively manage all calls to the hotel as per brand standards
- Consistently offer exceptional, friendly, and engaging service
- Be constantly aware of the room situation and strive to obtain maximum occupancy
- Attend to hotel guests in all communication from inside and outside the hotel
- Be aware of the hotel's security, fire, and safety procedures
Requirements
- Ability to offer exceptional, friendly, and engaging service
- Awareness of hotel's security, fire, and safety procedures
Full Job Posting
Role Description
- You are the beginning of an exceptional guest experience.
- As a Guest Service Officer Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!
- Effectively manage all calls to the hotel as per the company's Brand Standards
- Consistently offer exceptional, friendly, and engaging service
- To be constantly aware of the room situation and to strive to obtain maximum occupancy
- To attend to the hotel guests in all communication from inside and outside the hotel
- To be aware of the hotel's security, fire, and safety procedures
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