Guest Service Executive - Spa - Jumeirah Saadiyat Island
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Key skills for this role
About the Role
Jumeirah Saadiyat Island is seeking a Guest Services Executive for the Spa to deliver outstanding guest experiences, handle bookings and billing, and upsell spa services. Requires a Higher Secondary School certificate, strong communication skills, and customer service orientation.
Key Skills for This Role
Responsibilities
- Deliver a unique and outstanding experience to all guests, maintaining a friendly and professional demeanor
- Welcome and orient guests, providing efficient and effective guest service
- Maintain in depth knowledge of spa services, treatments, facilities, and products
- Guide, promote, and upsell spa services and products where appropriate
- Handle bookings, scheduling, and billing efficiently using relevant systems
- Actively manage guest feedback and requests, ensuring prompt and professional resolution
Requirements
- Higher Secondary School certificate or Country specific certification
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to lift and move heavy luggage and stand for long periods
- Team Player with accuracy and attention to detail
- Reliable, Honest and Sincere showing high level of energy
Full Job Posting
About the Job
- An exciting opportunity has arisen for a Guest Services Executive SPA to join Jumeirah Saadiyat Island.
- The main duties and responsibilities of this role include delivering a unique and outstanding experience to all guests, maintaining a friendly and professional demeanor in every interaction.
Key Responsibilities
- Deliver a unique and outstanding experience to all guests, maintaining a friendly and professional demeanor in every interaction.
- Welcome and orient guests, providing efficient and effective guest service at all times.
- Possess and maintain in depth knowledge of spa services, treatments, facilities, and products, addressing all guest inquiries accurately.
- Guide, promote, and upsell spa services and products where appropriate, contributing to increased revenue and repeat business.
- Handle bookings, scheduling, and billing efficiently, using the relevant systems and applications.
- Actively manage guest feedback and requests, ensuring prompt and professional resolution to maintain high satisfaction levels.
About You
- Higher Secondary School certificate or Country specific certification
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to lift and move heavy luggage and stand for long periods of time
- Team Player with accuracy and attention to detail
- Reliable, Honest and Sincere showing high level of energy
About the Benefits
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Company provided shared accommodation
- Comprehensive healthcare and life insurance coverage
- Paid annual leave and flight from your home country
- Performance based incentives tailored to your role
- Competitive tax free salary paid in UAE Dirhams (AED)
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