Guest Service Executive - Front Office - Jumeirah Marsa Al Arab
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Key skills for this role
About the Role
Jumeirah Marsa Al Arab is seeking a Guest Services Executive to build relationships with repeat guests and VIPs, handle feedback, resolve issues, and coordinate events. Requires 2 years of hospitality experience and strong communication skills.
Key Skills for This Role
Responsibilities
- Build and maintain strong relationships with repeat guests and VIPs
- Actively solicit and review guest feedback to implement improvements
- Handle and resolve complex guest issues with empathy and professionalism
- Assist with coordination of guest events or special occasions
- Identify opportunities for service enhancement and implement best practices
- Promote hotel services and packages to enrich guest experience
Requirements
- 2 years of relevant experience in hospitality or related industries
- Experience working in a multi cultural environment
- Strong communication and interpersonal skills
- Proficiency in English
Full Job Posting
About Jumeirah
- Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries.
- In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab.
About Jumeirah Marsa Al Arab
- Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination.
- Features a resort, exclusive residences, an 82 berth superyacht marina, a state of the art spa and fitness center, and a wide range of curated dining experiences.
Main Duties and Responsibilities
- Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
- Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
- Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
- Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
- Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
- Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
About You
- 2 years of relevant experience in hospitality or related industries
- Experience working in a multi cultural environment
- Strong communication and interpersonal skills
- Proficiency in English
About the Benefits
- Supportive and inclusive work environment
- Access to Learning & Development programs and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Company provided shared accommodation
- Comprehensive healthcare and life insurance coverage
- Paid annual leave and flight from your home country
- Performance based incentives tailored to your role
- Competitive tax free salary paid in UAE Dirhams (AED)
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