Guest Service Center Agent - Waldorf Astoria Doha Lusail
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Hilton is looking for a Guest Service Center Agent at Waldorf Astoria Doha Lusail to handle incoming calls and provide exceptional phone support. The role requires a friendly attitude, knowledge of hotel services, and ability to support emergency response.
Key Skills for This Role
Responsibilities
- Provide exceptional phone support with an upbeat and friendly attitude, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge of hotel services, amenities, and operations
- Support emergency response by relaying accurate, detailed information to appropriate teams
- Use PBX system, computer applications, and other technology to support daily operations
Requirements
- Passion for hospitality
- Integrity and doing the right thing
- Ability to inspire others through leadership
- Teamwork mindset
- Sense of ownership and accountability
- Focus on the Now with urgency and discipline
Full Job Posting
Job Description
- Exceptional Hospitality Starts with You
- As a Guest Service Center Agent, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
About Us
- Join an Award Winning Workplace Culture
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hilton
Bar Manager
Dubai, UAE
Hilton is seeking a Bar Manager to oversee beverage operations at a Dubai hotel. The role involves managing bar and banquet services, driving revenue, leading a team, and ensuring guest satisfaction. Candidates should ha
Food and Beverage Assistant
Dubai, UAE
Hilton is hiring a Food & Beverage Assistant to support dining and event operations at a Dubai hotel. Duties include serving guests, setting tables, and maintaining cleanliness. The role requires a passion for hospitalit
Guest Service Agent - Telephone Operator
Doha, QAT
Hilton is seeking a Guest Service Agent - Telephone Operator to deliver exceptional hospitality by managing phone calls, assisting with check-in/out, and providing local knowledge. The role requires a passion for hospita
Bell Boy
Doha, QAT
Hilton is seeking a Bell Boy to assist guests with special requests, provide recommendations, and coordinate services. The role requires a passion for hospitality and strong guest service skills.
Account Executive Hilton Direct
Dubai, UAE
Hilton is seeking an Account Executive for Hilton Direct Middle East & Africa to manage group and meeting inquiries, develop client relationships, and increase conversion. Requires hotel sales experience and strong commu
Chef de Cuisine - YU Restaurant
Dubai, UAE
Hilton seeks an experienced Chef de Cuisine specializing in Chinese cuisine for YU Restaurant. You will oversee kitchen operations, create innovative menus, manage staff, and ensure food safety compliance. Requires 10+ y
Restaurant General Manager
Dubai, UAE
Hilton is hiring a Restaurant General Manager to lead daily operations of a hotel dining outlet in Dubai. The role involves managing guest service, team development, revenue growth, and compliance. Requires strong leader
Human Resources Service Coordinator l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences
Sharjah, UAE
Hilton is seeking a Human Resources Service Coordinator for DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. The role provides administrative support to the HR department, coordinates onboarding/offboarding, m
Bar Manager
Dubai, UAE
Food and Beverage Assistant
Dubai, UAE
Guest Service Agent - Telephone Operator
Doha, QAT
Bell Boy
Doha, QAT
Account Executive Hilton Direct
Dubai, UAE
Chef de Cuisine - YU Restaurant
Dubai, UAE
Restaurant General Manager
Dubai, UAE
Human Resources Service Coordinator l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences
Sharjah, UAE