Guest Service Agent - Telephone Operator
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Key skills for this role
About the Role
Hilton is seeking a Guest Service Agent - Telephone Operator to deliver exceptional hospitality by managing check-in/check-out, answering calls, and providing hotel and local knowledge.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and complete check in process
- Process guest departures, verify charges, handle payments, and issue receipts
- Provide hotel and local area information to assist with guest inquiries
- Use up selling techniques to recommend hotel amenities and maximize revenue
- Respond to guest requests and resolve concerns with care and urgency
Requirements
- Passion for hospitality
- Integrity and doing the right thing
- Teamwork orientation
- Sense of ownership and accountability
- Focus on the Now with urgency and discipline
Full Job Posting
Exceptional Hospitality Starts with You
- As a Guest Service Agent Telephone Operator, you ensure a seamless answering calls process and deliver memorable experiences for every guest.
What you'll do during a typical day
- Deliver a warm welcome: Greet guests upon arrival and complete check in process.
- Support efficient check out: Process guest departures, verify charges, handle payments, issue receipts.
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings and local area.
- Promote hotel services: Use up selling techniques to recommend hotel amenities.
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency.
What It Takes to Make the Stay
- Passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- Belief that Teamwork drives the best outcomes.
- Sense of Ownership and accountability.
- Focus on the Now, bringing urgency and discipline to every moment.
Join an Award Winning Workplace Culture
- Hilton is a global leader in hospitality with award winning culture recognized by Great Place to Work and Fortune.
- We support your journey every step of the way, come for the job, stay for the career.
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