Guest Service Agent (Luxury Hospitality)
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Key skills for this role
About the Role
Inspire Management Training Center seeks a Guest Service Agent to provide excellent customer service and manage front desk operations at a luxury hospitality venue in Doha. The role requires 2+ years of experience in luxury hospitality and fluency in Arabic.
Key Skills for This Role
Responsibilities
- Welcome and assist members and guests professionally
- Manage reception operations, including telephone inquiries and bookings
- Provide information on Club facilities, services, memberships, and promotions
- Process membership registrations, renewals, and maintain accurate records
- Support sales activities through guest engagement and telemarketing
- Handle member and guest inquiries and resolve complaints professionally
- Coordinate with internal departments to ensure smooth daily operations
- Report maintenance issues and ensure reception equipment is operational
- Process cash and credit card payments and reconcile daily transactions
- Maintain confidentiality, professional grooming, and compliance with Company policies
Requirements
- Degree or Diploma in Hospitality Management or a related field
- Minimum 2 years of experience in the luxury hospitality industry
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office; hospitality system knowledge is an advantage
- Arabic (Required)
Full Job Posting
Job Summary
- The Guest Service Agent is responsible for providing excellent customer service, managing front desk operations, handling membership administration, coordinating bookings, processing payments, and ensuring a positive experience for members and guests while maintaining the Club's service standards.
Job Responsibilities
- Welcome and assist members and guests professionally.
- Manage reception operations, including telephone inquiries and bookings.
- Provide information on Club facilities, services, memberships, and promotions.
- Process membership registrations, renewals, and maintain accurate records.
- Support sales activities through guest engagement and telemarketing.
- Handle member and guest inquiries and resolve complaints professionally.
- Coordinate with internal departments to ensure smooth daily operations.
- Report maintenance issues and ensure reception equipment is operational.
- Process cash and credit card payments and reconcile daily transactions.
- Maintain confidentiality, professional grooming, and compliance with Company policies.
Qualifications
- Degree or Diploma in Hospitality Management or a related field.
- Minimum 2 years of experience in the luxury hospitality industry.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office; hospitality system knowledge is an advantage.
- Professional, reliable, and able to work effectively in a team.
Education
- Diploma (Required)
Experience
- Guest Service Agent (Luxury Hospitality): 2 years (Required)
Language
- Arabic (Required)
Location
- Doha (Required)
- Work Location: In person
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