Guest Service Agent - Luxury Holiday Homes
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Key skills for this role
About the Role
Farwell & Gervase is seeking a Guest Service Agent to provide five-star guest experiences at luxury holiday homes in Dubai. The role involves in-person check-ins, property inspections, and ensuring units meet high standards.
Key Skills for This Role
Responsibilities
- Conduct in person guest check ins
- Carry out inspections on new units and complete full inventories
- Install door signs, card stickers, DTCM permit stickers, smart locks, and update WiFi credentials
- Manage physical keys, fobs, and access cards across the portfolio
- Perform check out inspections and raise support tickets for damage
- Handle basic maintenance and troubleshooting on site
- Refer potential guests or property owners to relevant departments
Requirements
- Hands on, guest facing role covering check ins and property inspections
- Flexibility and willingness to work overtime, especially during peak season
- Professional and warm representation of the company
Full Job Posting
About Us
- Farwell & Gervase is a premium holiday homes and short term rental management company with roots in London and Europe, operating in Dubai's luxury property market.
- Manages a portfolio of 70+ units across Dubai's most sought after addresses.
About the Role
- Guest Service Agent to be the face of Farwell & Gervase on the ground.
- Hands on, guest facing role covering check ins, property inspections, and ensuring every unit meets standards.
Key Responsibilities
- Conduct in person guest check ins
- Carry out inspections on new units joining the portfolio
- Complete full inventories for new units
- Install door signs, card stickers, DTCM permit stickers, and smart locks, and update WiFi credentials for new units
- Manage physical keys, fobs, and access cards across the portfolio, including collection, return, and tracking
- Carry out check out inspections to confirm no damage has occurred, raising support tickets immediately if any issues are identified
- Carry out pre check in inspections to ensure every property is fully guest ready — maintaining an average OTA review score of 4.8 stars or above
- Handle basic maintenance and troubleshooting on site — resolving minor issues directly where possible, and raising a support ticket for anything beyond basic fixes
- If approached by a potential guest or property owner interested in our services, refer them promptly to the relevant department within the business
- Represent Farwell & Gervase professionally and warmly at every guest interaction
- Flexibility and willingness to work overtime when needed is essential, particularly during peak season.
What We Offer
- Competitive salary
- UAE employment visa sponsorship
- Health insurance
- Branded uniform provided
- Opportunity to be part of a fast growing, premium property management company in Dubai
- Direct exposure to some of Dubai's most desirable addresses and properties
- Clear path to grow as the company scales toward 100+ units
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