Guest Service Agent at Waldorf Astoria Dubai International Financial Centre
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Key skills for this role
About the Role
Waldorf Astoria Dubai International Financial Centre is seeking a Guest Service Agent to warmly welcome guests, assist with check-in and check-out, and deliver personalized service.
Key Skills for This Role
Responsibilities
- Welcome guests and manage the check in and check out process in a warm, professional, and personalised manner
- Respond to guest requests and accommodate special requirements whenever possible
- Maintain clear communication with Front Office leadership, sharing relevant guest feedback, preferences, and operational updates
- Create meaningful guest interactions by anticipating needs and delivering memorable True Waldorf Stories throughout the guest journey
- Maintain comprehensive knowledge of hotel facilities, room categories, rates, packages, promotions, and local attractions
- Maximise room occupancy and revenue opportunities through effective upselling of rooms, services, and hotel facilities
- Process foreign currency, cash, and credit card transactions accurately in accordance with hotel policies
- Ensure compliance with hotel security procedures, fire and life safety regulations, and health and safety standards
- Operate Front Office systems and equipment accurately while maintaining confidentiality and integrity of guest information
- Adhere to Waldorf Astoria brand standards, policies, and operational procedures at all times
- Collaborate effectively with other departments to ensure seamless service delivery and exceptional guest experiences
Requirements
- Passion for delivering exceptional guest experiences with a genuine commitment to True Waldorf Service
- Professional and welcoming demeanour with a strong focus on luxury hospitality
- Calm, organised, and detail oriented approach with the ability to perform effectively in a fast paced environment
- Excellent interpersonal, communication, and problem solving skills
- Impeccable grooming and professional presentation in line with Forbes Five Star luxury standards
- Ability to work collaboratively with Team Members while building positive guest relationships
Full Job Posting
Overview
- A Guest Service Agent at Waldorf Astoria Dubai International Financial Centre warmly welcomes guests, assists with check in and check out, and delivers seamless, personalized service from arrival to departure.
- The role embodies True Waldorf Service and Forbes Five Star standards, ensuring every interaction is handled with genuine care to create an exceptional guest experience.
What will I be doing?
- Welcome guests and manage the check in and check out process in a warm, professional, and personalised manner, delivering the True Waldorf Service experience.
- Respond to guest requests and accommodate special requirements whenever possible, ensuring timely and effective resolution.
- Maintain clear communication with Front Office leadership, sharing relevant guest feedback, preferences, and operational updates.
- Create meaningful guest interactions by anticipating needs and delivering memorable True Waldorf Stories throughout the guest journey.
- Maintain comprehensive knowledge of hotel facilities, room categories, rates, packages, promotions, and local attractions to confidently assist guests.
- Maximise room occupancy and revenue opportunities through effective upselling of rooms, services, and hotel facilities.
- Process foreign currency, cash, and credit card transactions accurately in accordance with hotel policies and financial procedures.
- Ensure compliance with hotel security procedures, fire and life safety regulations, and health and safety standards.
- Operate Front Office systems and equipment accurately while maintaining the confidentiality and integrity of guest information.
- Adhere to Waldorf Astoria brand standards, policies, and operational procedures at all times.
- Collaborate effectively with other departments to ensure seamless service delivery and exceptional guest experiences.
- Perform additional duties and special projects as assigned to support the operational needs of the hotel.
What are we looking for?
- Passion for delivering exceptional guest experiences with a genuine commitment to True Waldorf Service.
- Professional and welcoming demeanour with a strong focus on luxury hospitality.
- Calm, organised, and detail oriented approach with the ability to perform effectively in a fast paced environment.
- Excellent interpersonal, communication, and problem solving skills.
- Impeccable grooming and professional presentation in line with Forbes Five Star luxury standards.
- Ability to work collaboratively with Team Members while building positive guest relationships.
Advantageous Capabilities
- Previous experience with OnQ system.
- Previous experience in a luxury or Forbes Five Star hotel environment.
What will it be like to work for Waldorf Astoria Hotels & Resorts?
- Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience.
Join an Award Winning Workplace Culture
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
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