Guest Relations Host (Saudi National)
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Key skills for this role
About the Role
SLS The Red Sea is seeking a Guest Relations Host to deliver exceptional personalized service to guests. The role involves anticipating guest needs, handling requests and feedback, coordinating with departments, and ensuring a seamless luxury experience.
Key Skills for This Role
Responsibilities
- Welcome and engage with guests in a warm, professional, and personalized manner
- Anticipate guest needs and provide proactive service throughout their stay
- Handle guest inquiries, requests, feedback, and complaints promptly and effectively
- Coordinate with departments such as Housekeeping, F&B, and Concierge to fulfill guest needs
- Ensure all guest preferences and special requests are recorded and communicated accurately
- Assist with VIP arrivals, special occasions, and personalized guest experiences
- Monitor guest satisfaction and follow up to ensure issues are fully resolved
- Maintain detailed records of guest interactions, preferences, and feedback
- Support check in and check out processes when required
- Promote hotel services, amenities, and experiences to enhance guest satisfaction
- Handle service recovery situations professionally to maintain guest loyalty
- Ensure smooth communication between guests and hotel departments
Requirements
- Diploma or Bachelor’s degree in Hospitality Management, Tourism, or related field
- 1–3+ years of experience in guest services, front office, concierge, or hospitality roles (luxury hotel experience preferred)
- Strong understanding of luxury hospitality standards and guest service principles
- Familiarity with hotel operations and Property Management Systems (PMS) is an advantage
- Proficiency in Microsoft Office applications and communication tools
- Fluency in English; additional languages are an advantage
Full Job Posting
Company Description
- Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.
- Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy.
- The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary.
Key Responsibilities
- Welcome and engage with guests in a warm, professional, and personalized manner
- Anticipate guest needs and provide proactive service throughout their stay
- Handle guest inquiries, requests, feedback, and complaints promptly and effectively
- Coordinate with departments such as Housekeeping, F&B, and Concierge to fulfill guest needs
- Ensure all guest preferences and special requests are recorded and communicated accurately
- Assist with VIP arrivals, special occasions, and personalized guest experiences
- Monitor guest satisfaction and follow up to ensure issues are fully resolved
- Maintain detailed records of guest interactions, preferences, and feedback
- Support check in and check out processes when required
- Promote hotel services, amenities, and experiences to enhance guest satisfaction
- Handle service recovery situations professionally to maintain guest loyalty
- Ensure smooth communication between guests and hotel departments
Qualifications
- Diploma or Bachelor’s degree in Hospitality Management, Tourism, or related field
- 1–3+ years of experience in guest services, front office, concierge, or hospitality roles (luxury hotel experience preferred)
- Strong understanding of luxury hospitality standards and guest service principles
- Familiarity with hotel operations and Property Management Systems (PMS) is an advantage
- Proficiency in Microsoft Office applications and communication tools
- Fluency in English; additional languages are an advantage
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