Guest Relations Host
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Guest Relations Host is responsible for delivering exceptional, personalized service to guests throughout their stay. The role focuses on anticipating guest.
Key Skills for This Role
Responsibilities
- Welcome and engage with guests in a warm, professional manner
- Anticipate guest needs and provide proactive service
- Handle guest inquiries, requests, feedback, and complaints
- Coordinate with Housekeeping, F&B, and Concierge departments
- Assist with VIP arrivals and special occasions
Requirements
- Experience in luxury hospitality or guest relations
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and service recovery
Full Job Posting
Job Description
- The Guest Relations Host is responsible for delivering exceptional, personalized service to guests throughout their stay.
Key Responsibilities
- Welcome and engage with guests in a warm, professional, and personalized manner
- Anticipate guest needs and provide proactive service throughout their stay
- Handle guest inquiries, requests, feedback, and complaints promptly and effectively
- Coordinate with departments such as Housekeeping, F&B, and Concierge to fulfill guest needs
- Ensure all guest preferences and special requests are recorded and communicated accurately
- Assist with VIP arrivals, special occasions, and personalized guest experiences
- Monitor guest satisfaction and follow up to ensure issues are fully resolved
- Maintain detailed records of guest interactions, preferences, and feedback
- Support check in and check out processes when required
- Promote hotel services, amenities, and experiences to enhance guest satisfaction
- Handle service recovery situations professionally to maintain guest loyalty
- Ensure smooth communication between guests and hotel departments
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ENNISMORE
People and Culture Executive
Saudi Arabia, KSA
At SLS The Red Sea, we don't just build teams we curate communities. As a People & Culture Executive, you'll play a key role in bringing our vibrant workplace culture to life by...
Fitness Instructor
Qatar, QAT
We are seeking an energetic, certified, and passionate Group Fitness Instructor to lead safe, engaging, and results-driven group exercise classes. The ideal candidate will motiv...
Room Attendant
Qatar, QAT
The Room Attendant ensures cleanliness of guest rooms, provides exceptional service, and requires attention to detail and good communication skills.
People and Culture Coordinator
Saudi Arabia, KSA
Support HR operations by managing employee records, onboarding, compliance, and engagement initiatives while fostering a positive workplace culture.
Pastry Chef
Doha, QAT
Prepare and bake pastries, supervise staff, ensure quality, and maintain hygiene standards; requires strong leadership and communication skills.
Villa Hostess
Abu Dhabi, UAE
Maintain knowledge of dining operations, manage reservations, ensure guest satisfaction, and possess strong interpersonal skills in a fast-paced environment.
Laundry Attendant
Qatar, QAT
Responsible for cleaning, folding, and storing laundry items while maintaining cleanliness standards and ensuring timely processing; requires teamwork and flexibility.
Commis I
Dubai, UAE
Support kitchen operations by preparing high-quality dishes, maintaining hygiene, collaborating with chefs, and developing culinary skills in a luxury environment.
People and Culture Executive
Saudi Arabia, KSA
Fitness Instructor
Qatar, QAT
Room Attendant
Qatar, QAT
People and Culture Coordinator
Saudi Arabia, KSA
Pastry Chef
Doha, QAT
Villa Hostess
Abu Dhabi, UAE
Laundry Attendant
Qatar, QAT
Commis I
Dubai, UAE