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Guest Relations Executive (Russian Speaker)

Confidential
Dubai, UAE
Full-time
Mid-Senior
Onsite
AED 8,000/month
Discovered Today
RussianEnglishCustomer serviceClient relationsClient communicationComplaint resolution
Free

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RussianEnglishCustomer service
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Role Overview

The employer is seeking a polished and proactive Guest Relations Executive in Dubai.

The role provides client-facing support throughout the journey from initial contact to ongoing service.

The position requires confidentiality, professionalism, discretion, and a strong focus on client satisfaction.

Key Responsibilities

  • Serve as the first point of contact for clients and provide prompt, professional assistance.
  • Manage client communications by phone, email, and in person.
  • Present and explain company services clearly and accurately.
  • Maintain accurate client records and interaction logs.
  • Handle client concerns and complaints with efficient, empathetic, resolution-focused communication.
  • Coordinate with internal departments to ensure smooth service delivery.
  • Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements

  • Minimum 2 years of UAE-based experience in a customer service or client relations role is required.
  • A bachelor’s degree is preferred.
  • Excellent verbal and written communication skills in English are required.
  • Professional appearance and strong interpersonal skills are required.
  • Discreet, reliable, customer-focused, detail-oriented, and able to multitask in a fast-paced environment.
  • Experience with high-net-worth or VIP clients is an advantage.
  • Experience in luxury retail, hospitality, or finance is preferred.

Work Schedule

  • Monday to Saturday, from 9:00 AM to 6:00 PM.

Compensation

  • Gross salary is AED 8,000 per month.

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