Guest Relations Executive
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Key skills for this role
About the Role
The Meydan Hotel is seeking a Guest Relations Executive to welcome guests, address inquiries, and ensure a smooth and memorable experience. Responsibilities include handling requests, coordinating with departments, maintaining guest records, and delivering personalized service, especially for VIP guests.
Key Skills for This Role
Responsibilities
- Understands the company’s objectives and standards applying them on the job daily
- Achieves the customers’ expectations and performance targets of the department
- Possesses a warm & friendly approach to other team members and a positive sharing of workloads, skills & knowledge
- Holds an impeccable personal grooming as per The Meydan Hotel Standards
- Prepares and reviews all necessary reports for the day
- Ensures blocking the rooms for all arriving VIP guests, based on their preferences
- Prepares amenities requisition on daily basis and ensure the amenity cost is being always controlled
- Ensures all Opera traces are being checked
- Verifies Show Rooms daily, and performs hotel show around when required
- Coordinates with Concierge regarding VIP transportation requests
- Coordinates with Room Service, Housekeeping for the placement of amenities according to VIP status
- Checks physically all pre allocated VIP arrival rooms and makes sure that amenities are placed according to VIP status
Requirements
- Minimum High School Graduate
- 2 years in similar position in a five star hotel
- Hotel Management graduate or Front Office operations certification
- Strong orientation towards customer service
- Highly organized and proactive
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Leadership skills
- Customer focused
- Teamwork
- Interpersonal skills
Full Job Posting
Job Summary
- A Guest Relations Executive is responsible for welcoming guests, addressing inquiries, and ensuring a smooth and memorable guest experience from arrival to departure. This role involves handling requests and complaints, coordinating with internal departments, maintaining accurate guest records, and
Key Responsibilities
- Understands the company’s objectives and standards of the company applying them on the job daily.
- Achieves the customers’ expectations and performance targets of the department.
- Possesses a warm & friendly approach to other team members and a positive sharing of workloads, skills & knowledge.
- Holds an impeccable personal grooming as per The Meydan Hotel Standards.
- Prepares and reviews all necessary reports for the day.
- Ensures blocking the rooms for all arriving VIP guests, based on their preferences.
- Prepares amenities requisition on daily basis and ensure the amenity cost is being always controlled.
- Ensures all Opera traces are being checked.
- Verifies Show Rooms daily, and performs hotel show around when required
- Coordinates with Concierge regarding VIP transportation requests
- Coordinates with Room Service, Housekeeping for the placement of amenities according to VIP status.
- Checks physically all pre allocated VIP arrival rooms and makes sure that amenities are placed according to VIP status.
Skills, Experience & Educational Requirements
- Minimum High School Graduate
- 2 years in similar position in a five star hotel.
- Hotel Management graduate or Front Office operations certification .
- Strong orientation towards customer service
- Highly organized and proactive
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Leadership skills
- Customer focused
- Teamwork
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