Guest Relations Agent | The WB™ Abu Dhabi, Curio Collection by Hilton™
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Key skills for this role
About the Role
Hilton is seeking a Guest Relations Agent for The WB Abu Dhabi, Curio Collection by Hilton to serve as the primary point of contact for guests. The role involves building relationships, handling VIP services, resolving concerns, and coordinating with departments.
Key Skills for This Role
Responsibilities
- Welcome guests and serve as their main point of contact throughout their stay
- Handle inquiries, special requests, and provide personalized service
- Proactively check in with guests to ensure satisfaction
- Arrange dining, transport, and room preferences to enhance guest experience
- Deliver tailored service to VIPs and high profile guests
- Resolve guest concerns professionally and efficiently
- Communicate guest preferences to relevant teams
- Collect and report guest feedback to improve service
Requirements
- Previous experience in guest relations, front office, concierge, or executive floor service, preferably in a luxury hospitality setting
- Excellent communication and interpersonal abilities with a guest centric approach
- Skilled in handling VIP guests and resolving issues professionally and proactively
- Familiarity with hotel PMS and luxury service standards
- Fluent in English; additional languages are a plus
- Available to work varied shifts, including nights, weekends, and holidays
Full Job Posting
Job Description
- Exceptional Hospitality Starts with You
- As a Guest Relations Agent, you're spreading the light and warmth of hospitality by delivering memorable experiences.
Responsibilities
- Guest Interaction & Relationship Building: Welcome guests and serve as their main point of contact throughout their stay. Handle inquiries, special requests, and provide personalized service.
- Service Excellence: Proactively check in with guests to ensure satisfaction. Arrange dining, transport, and room preferences to enhance the guest experience.
- VIP Services: Deliver tailored service to VIPs and high profile guests. Coordinate special occasions and personalized amenities.
- Problem Solving: Resolve guest concerns professionally and efficiently. Collaborate with departments to fulfill guest needs promptly.
- Cross Departmental Coordination: Communicate guest preferences to relevant teams. Ensure smooth service delivery across all touchpoints.
- Guest Feedback & Reporting: Collect and report guest feedback to improve service. Maintain updated guest profiles and prepare daily interaction reports.
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now
- Previous experience in guest relations, front office, concierge, or executive floor service, preferably in a luxury hospitality setting.
- Excellent communication and interpersonal abilities with a guest centric approach.
- Skilled in handling VIP guests and resolving issues professionally and proactively.
- Familiarity with hotel PMS and luxury service standards.
- Fluent in English; additional languages are a plus.
- Available to work varied shifts, including nights, weekends, and holidays.
About Us
- Join an Award Winning Workplace Culture
- At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
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