Guest Relations Agent
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Key skills for this role
About the Role
Hilton is seeking a Guest Relations Agent to deliver exceptional hospitality in Mecca. You will ensure seamless check-in/check-out, provide local knowledge, and resolve guest concerns with care.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and complete check in process
- Process guest departures, verify charges, handle payments
- Provide hotel and local area information to guests
- Promote hotel services using up selling techniques
- Respond to guest requests and resolve concerns
Requirements
- Passion for hospitality
- Integrity and professionalism
- Teamwork orientation
- Sense of ownership and accountability
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. As a Guest Relations Agent, you’re not just ensuring a seamless check in and check out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences.
Responsibilities
- Deliver a warm welcome: Greet guests upon arrival and complete the check in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point of sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night
- Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact
- Mental health resources – Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones
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