Guest Relations Agent
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Key skills for this role
About the Role
Hilton is hiring a Guest Relations Agent in Mecca to deliver warm hospitality and seamless check-in/out experiences. Responsibilities include greeting guests, processing check-in/out, providing hotel and local knowledge, and promoting services.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and complete check in process
- Process guest departures, verify charges, handle payments, issue receipts
- Provide hotel and local area knowledge to assist guest inquiries
- Use up selling techniques to recommend hotel amenities and maximize revenue
- Respond to guest requests and resolve concerns with care and urgency
Requirements
- Passion for hospitality and spreading warmth
- Ability to act with integrity and teamwork
- No specific educational requirement stated
Full Job Posting
Overview
- Join Hilton's Hotels team to spread the light and warmth of hospitality.
- As a Guest Relations Agent, you ensure a seamless check in/out process and deliver memorable experiences.
Typical Day
- Deliver a warm welcome: greet guests, complete check in, assign rooms, issue keys.
- Support efficient check out: verify charges, handle payments, issue receipts.
- Provide hotel and local knowledge: room types, rates, promotions, local area info.
- Promote hotel services using up selling techniques.
- Delight guests: respond to requests, resolve concerns, manage messages.
What It Takes
- Passion for hospitality, integrity, leadership, teamwork, ownership, and focus on the Now.
Benefits
- 110 nights of deeply discounted travel through Go Hilton travel program.
- Paid parental leave for eligible Team Members.
- Crisis concierge for practical and emotional support.
- Mental health resources and Employee Assistance Program.
About Hilton
- Award winning workplace culture, recognized on World's Best Workplaces list.
- Global leader in hospitality with over 3 billion guests served.
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