Guest Relations Agent Intern
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Key skills for this role
About the Role
Accor is seeking a dynamic and enthusiastic Guest Relations Intern to join the team at Alwadi Doha MGallery Hotel. This internship offers hands-on experience in hospitality, customer service, and guest relations.
Key Skills for This Role
Responsibilities
- Assist in greeting and welcoming guests upon arrival
- Provide exceptional customer service, addressing guest inquiries and resolving issues promptly
- Support the Guest Relations team with daily operations including check ins, check outs, and reservations
- Maintain accurate records of guest interactions and transactions
- Assist in coordinating guest activities and special events
- Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere
- Gather guest feedback and work with the team to implement improvements
Requirements
- Currently enrolled in a Hospitality Management, Tourism, or related program
- Strong interpersonal and communication skills
- Positive attitude, enthusiastic, and eager to learn
- Ability to multitask and work in a fast paced environment
- Proficiency in Microsoft Office Suite
- Previous customer service experience is a plus
Full Job Posting
Company Description
- Accor Group is a pioneer in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants in 110 countries.
- Joining Accor means becoming a Heartist® in a caring environment with opportunities for growth and exclusive benefits.
Job Description
- We are seeking a dynamic and enthusiastic Guest Relations Intern to gain hands on experience in hospitality and guest relations.
What is in it for you
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through Corporate Social Responsibility activities like Planet 21
What you will be doing
- Assist in greeting and welcoming guests upon arrival.
- Provide exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Support the Guest Relations team with daily operations including check ins, check outs, and reservations.
- Maintain accurate records of guest interactions and transactions.
- Assist in coordinating guest activities and special events.
- Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
- Gather guest feedback and work with the team to implement improvements.
Qualifications
- Currently enrolled in a Hospitality Management, Tourism, or related program.
- Strong interpersonal and communication skills.
- Positive attitude, enthusiastic, and eager to learn.
- Ability to multitask and work in a fast paced environment.
- Proficiency in Microsoft Office Suite.
- Previous customer service experience is a plus.
Your working environment
- Alwadi Doha – MGallery Hotel Collection is a 5 star boutique hotel in Msheireb Downtown Doha, offering 213 rooms, a ballroom, meeting rooms, restaurants, spa, and pool.
- 15 minutes from Hamad International Airport and 10 minutes from West Bay.
Our commitment to Diversity & Inclusion
- We are an inclusive company aiming to attract, recruit, and promote diverse talent.
Why work for Accor?
- We welcome you as you are, support growth, and ensure work brings purpose to your life.
- By joining Accor, every chapter of your story is yours to write.
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