Guest Relations Agent
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Key skills for this role
About the Role
The Guest Relations Agent prepares for VIP arrivals, handles check-in/out, and provides courteous service to guests. They resolve complaints, coordinate with departments, and ensure a smooth guest experience.
Key Skills for This Role
Responsibilities
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests
- Keep Mis en place ready for VIP arrival (Reg. cards, room keys, welcome drink)
- Register and process check in/out for all VIPs guests efficiently and professionally
- Escort VIP guests to their rooms
- Update guest information into the computer after a complete check in
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Handle issuance of guest room key cards and ensure effective control for guest security
- Ensure that all messages, mails and packages are delivered to the guest room
- Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned
Requirements
- University Degree in Hotel Management
- Fresher or a minimum of 1 year experience in a similar role in a 5 star hotel
- Excellent communication skills, empathy, patience, and courteous demeanor
Full Job Posting
Company Description
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Keep Mis en place ready for VIP arrival (Reg. cards, room keys, welcome drink)
- Register and process check in/out for all VIPs guests efficiently and professionally.
- Escort VIP gussets to their rooms.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Ensure that all messages, mails and packages are delivered to the guest room.
- Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
Qualifications
- University Degree in Hotel Management
- Fresher or a minimum of 1 year experience in a similar role in a 5 star hotel preferably on the same role
- Have excellent communication skills, empathy, patience, and courteous demeanor
Additional Information
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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