Guest Relation Agent
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Key skills for this role
About the Role
Accor is seeking a Guest Relation Agent to deliver outstanding guest service experiences at Rixos Premium Saadiyat Island. The role involves handling check-in/out, resolving issues, and providing personalized services to ensure guest satisfaction.
Key Skills for This Role
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check in and check out procedures efficiently and accurately.
- Handle guest requests, inquiries, and complaints in a timely and courteous manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
Requirements
- Minimum 2 years of experience in a customer facing role, preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management software and Microsoft Office.
- Fluent in English and Russian language (additional languages are a plus).
- Flexibility to work shifts, weekends, and holidays as needed.
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering diverse brands and opportunities for growth.
- The company is committed to diversity and inclusion, and provides employee benefits such as discounted rates and learning programs.
Job Description
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check in and check out procedures efficiently and accurately.
- Handle guest requests, inquiries, and complaints in a timely and courteous manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Maintain updated knowledge of hotel policies, promotions, and room availability.
- Record guest feedback and contribute to improving guest satisfaction scores.
- Anticipate guest needs and offer proactive assistance.
- Promote hotel services, facilities, and upgrades when appropriate.
Qualifications
- Minimum 2 years of experience in a customer facing role, preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Friendly, empathetic, and service oriented personality.
- Proficient in using hotel management software and Microsoft Office.
- Ability to multitask and remain calm under pressure.
- Fluent in English and Russian language (additional languages are a plus).
- Flexibility to work shifts, weekends, and holidays as needed.
Additional Information
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time.
- Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
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