Guest Relation Agent
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Key skills for this role
About the Role
Accor seeks a Guest Relations Agent for Rixos Premium Saadiyat Island to deliver outstanding guest service from check-in to check-out. The role requires 2+ years of customer-facing experience, preferably in hospitality, and fluency in English and Russian.
Key Skills for This Role
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor
- Assist with check in and check out procedures efficiently and accurately
- Handle guest requests, inquiries, and complaints in a timely and courteous manner
- Provide information on hotel facilities, services, and local attractions
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities)
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction
- Maintain updated knowledge of hotel policies, promotions, and room availability
- Record guest feedback and contribute to improving guest satisfaction scores
- Anticipate guest needs and offer proactive assistance
- Promote hotel services, facilities, and upgrades when appropriate
Requirements
- Minimum 2 years of experience in a customer facing role, preferably in hospitality or front office
- Excellent communication and interpersonal skills
- Friendly, empathetic, and service oriented personality
- Proficient in using hotel management software and Microsoft Office
- Ability to multitask and remain calm under pressure
- Fluent in English and Russian language (additional languages are a plus)
- Flexibility to work shifts, weekends, and holidays as needed
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering limitless possibilities for career growth.
- Rixos Premium Saadiyat Island is a luxurious family resort on the pristine beach of Saadiyat Island.
What’s In It For You
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job Description
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check in and check out procedures efficiently and accurately.
- Handle guest requests, inquiries, and complaints in a timely and courteous manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Maintain updated knowledge of hotel policies, promotions, and room availability.
- Record guest feedback and contribute to improving guest satisfaction scores.
- Anticipate guest needs and offer proactive assistance.
- Promote hotel services, facilities, and upgrades when appropriate.
Qualifications
- Minimum 2 years of experience in a customer facing role, preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Friendly, empathetic, and service oriented personality.
- Proficient in using hotel management software and Microsoft Office.
- Ability to multitask and remain calm under pressure.
- Fluent in English and Russian language (additional languages are a plus).
- Flexibility to work shifts, weekends, and holidays as needed.
Your Team And Working Environment
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience.
- At Accor, we are Heartists! We deliver heartfelt hospitality in an engaging and professionally rewarding environment.
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