Guest Experience Manager
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Key skills for this role
About the Role
Four Seasons Hotel DIFC seeks a Guest Experience Manager to lead the Front Office team, ensuring exceptional guest experiences. The role involves training, coaching, and managing front office operations, controlling expenses, and maintaining high service standards.
Key Skills for This Role
Responsibilities
- Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure established cultural and core standards are met
- Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
- Attend regular operational meetings to ensure effective coordination and partnership between departments
- Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements
- Work collaboratively and professionally with co workers and supervisors
Requirements
- One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping within a luxury 5 star hotel or resort
- College degree preferably specializing in hotel management or equivalent experience
- Strong communication skills in English and other languages
- Customer satisfaction oriented with attention to details
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people, a collective of individuals who crave to become better and treat each other as we wish to be treated.
- Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- We believe our purpose is to create impressions that will stay with you for a lifetime.
About the Location
- Four Seasons Hotel DIFC is a boutique style sanctuary in the prestigious Dubai International Finance Centre, ideal for business trips and urban getaways.
- Features 106 accommodations including 28 suites, with a fresh approach to luxury and legendary personalized service.
What you will do
- Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure established cultural and core standards are met.
- Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
- Attend regular operational meetings to ensure effective coordination and partnership between departments.
- Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
- Work collaboratively and professionally with co workers and supervisors.
What you will bring
- One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping within luxury 5 star hotel or resort.
- College degree preferably specializing in hotel management or equivalent experience is required.
- Strong communication skills in English and other languages.
- Customer satisfaction oriented with attention to the details.
What we offer
- Work Authorization
- Competitive tax free salary and service charge
- Live out allowance
- Medical and life insurance
- Paid annual leave
- Paid home leave ticket
- End of service gratuity
- Learning & Development Programs
- Career opportunities and international transfer
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