Guest Experience Expert - Guest Relations Officer
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Key skills for this role
About the Role
Westin Hotels & Resorts is looking for a Guest Experience Expert to create memorable stays for guests. The role involves managing check-in/check-out, addressing guest requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences for guests
- Address guest requests and resolve issues promptly
- Complete operational reports and share local area highlights
- Maintain a safe work environment and follow company policies
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Process operational needs, address guest requests, complete reports, and share highlights of the local area.
- Create a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and ensure professional appearance and communications.
- Stand, sit, or walk for an extended time; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About Westin
- At Westin, we are committed to empowering guests to regain control and enhance their well being when they need it most while traveling.
- We want our associates to embrace their own well being practices both on and off property.
- You are the ideal Westin candidate if you are passionate, active, optimistic, and adventurous.
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