Guest Experience Agent - Front Office (Saudi National)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
FAENA The Red Sea is seeking a Guest Experience Agent to deliver exceptional front office service, manage arrivals and departures, and build strong guest relationships. Candidates should have at least 1 year of luxury hotel front office experience, fluency in English and Arabic, and knowledge of Opera.
Key Skills for This Role
Responsibilities
- Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations
- Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience
- Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy
- Build strong guest relationships through recognition, personalization, and preference tracking
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams
- Support concierge services including reservations, guest information, and special requests
- Handle guest accounts, payments, and cashiering responsibilities with accuracy
- Maintain and update guest profiles using Opera and other systems
- Assist with luggage handling and airport transfers coordination when required
- Promote resort facilities, services, and experiences, identifying upselling opportunities
- Ensure compliance with health, safety, and security procedures at all times
Requirements
- Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort
- Diploma or degree in Hospitality Management or related field preferred
- Strong understanding of luxury service standards (Forbes or similar)
- Excellent communication and interpersonal skills with a guest first mindset
- Professional, polished, and confident in guest facing environments
- Strong problem solving skills with the ability to think on your feet
- Highly organized with attention to detail and accuracy
- Experience with Opera or similar hotel management systems is an advantage
- Must speak fluent English and Arabic
Full Job Posting
Company Description
- FAENA The Red Sea is seeking a Guest Experience Agent to bring the brand to life through intuitive service, genuine warmth, and attention to detail.
Key Responsibilities
- Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations
- Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience
- Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy
- Build strong guest relationships through recognition, personalization, and preference tracking
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams
- Support concierge services including reservations, guest information, and special requests
- Handle guest accounts, payments, and cashiering responsibilities with accuracy
- Maintain and update guest profiles using Opera and other systems
- Assist with luggage handling and airport transfers coordination when required
- Promote resort facilities, services, and experiences, identifying upselling opportunities
- Follow daily shift checklists and ensure accurate handovers between shifts
Qualifications
- Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort
- Diploma or degree in Hospitality Management or related field preferred
- Strong understanding of luxury service standards (Forbes or similar)
- Excellent communication and interpersonal skills with a guest first mindset
- Professional, polished, and confident in guest facing environments
- Strong problem solving skills with the ability to think on your feet
- Highly organized with attention to detail and accuracy
- Experience with Opera or similar hotel management systems is an advantage
- Energetic, adaptable, and able to thrive in a fast paced environment
- Discreet, trustworthy, and able to handle sensitive guest information
- Passion for hospitality and creating exceptional guest experiences
- Must speak fluent English and Arabic
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accor
Assistant Manager, Employee Accommodation
Doha, QAT
Accor is hiring an Assistant Manager for employee accommodation at Rixos Gulf Hotel Doha. The role ensures safe, clean, and efficiently managed housing facilities, coordinating services, managing inventories, and support
Marketing Assistant
Dubai, UAE
Accor's QE2 hotel in Dubai is looking for a Marketing Assistant to support the Marketing Manager in administration, social media, and communications. The role involves coordinating with suppliers, maintaining databases,
Laundry Attendant
Doha, QAT
Accor is hiring a Laundry Attendant for La Cigale Hotel in Doha to sort, fold, and distribute linen and towels. The role requires attention to detail and adherence to health and safety standards. Previous luxury hotel ho
Sales Manager (Corporate)
Doha, QAT
Accor seeks a Sales Manager (Corporate) for Rixos Gulf Hotel Doha to drive corporate business revenue by securing new accounts and retaining existing clients. The role requires developing sales strategies, managing a rob
Marketing Assistant
Dubai, UAE
Accor's QE2 hotel seeks a Marketing Assistant to support administration, social media, and PR activities. Responsibilities include coordinating print production, managing media databases, responding to social media queri
Sr. Chef de Partie
Dubai, UAE
Accor is hiring a Senior Chef de Partie to join their culinary team in Dubai. The role involves organizing mise-en-place, supervising Demi Chefs and Commis Chefs, maintaining food quality and safety standards, and assist
Reservation Supervisor - Arabic Speaking
Doha, QAT
Rixos Gulf Hotel Doha seeks a Reservations Supervisor to oversee daily reservation operations, ensure quality and compliance, train staff, and manage VIP arrivals. Candidates need at least one year of experience in a sim
Executive Assistant Manager (EAM)
Sharjah, UAE
Accor seeks an Executive Assistant Manager to support the General Manager at ibis Styles Sharjah. You will oversee daily hotel operations, drive guest satisfaction, and ensure financial performance. Requires a degree in
Assistant Manager, Employee Accommodation
Doha, QAT
Marketing Assistant
Dubai, UAE
Laundry Attendant
Doha, QAT
Sales Manager (Corporate)
Doha, QAT
Marketing Assistant
Dubai, UAE
Sr. Chef de Partie
Dubai, UAE
Reservation Supervisor - Arabic Speaking
Doha, QAT
Executive Assistant Manager (EAM)
Sharjah, UAE