Guest Experience Agent
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Key skills for this role
About the Role
Four Seasons Hotel DIFC seeks a Guest Experience Agent to provide exceptional guest experiences during check-in, stay, and departure. You will handle guest requests, resolve complaints, and personalize service.
Key Skills for This Role
Responsibilities
- Welcome and register hotel guests, explaining accommodations and establishing credit or method of payment
- Check guest out of the hotel, preparing and explaining the bill
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests
- Assist guests in inquiries about hotel services, hours, key personnel, events, directions
- Respond to all guest requests accurately and timely, in person and by phone
- Resolve guest complaints and find opportunities to recognize and personalize service
Requirements
- 1+ years’ experience working within a luxury hotel or similar environment
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity and customer service orientation
- Guest centricity and understanding the importance of guest’s preferences
Full Job Posting
About the Role
- The Guest Experience Agent welcomes guests to the property, providing an exceptional guest experience at check in, during the guest’s stay and on departure.
- This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests.
What You Will Do
- Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
- Check guest out of the hotel, preparing and explaining the bill.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in house events, directions, etc.
- Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
- Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
What You Bring
- 1 + years’ experience working within a luxury hotel or similar environment is considered an asset.
- Excellent interpersonal skills and communication skills.
- Cross cultural sensitivity, and customer service orientation.
- Guest centricity and understanding the importance of guest’s preferences.
What We Offer
- Work Authorization.
- Competitive tax free salary and service charge.
- End of service gratuity.
- Complimentary full board living accommodation in a high quality, well resourced staff housing.
- Vibrant fitness facilities including gym and swimming pool.
- Free transportation to and from work.
- Medical and life insurance.
- Paid annual leave.
- Paid home leave tickets.
- Social and sporting events.
- Learning & Development Programs.
- Career opportunities and international transfer.
Schedule & Hours
- 6 days per week over 48 working hours
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