Guest Care Representative-Riyadh-(207262)
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Key skills for this role
About the Role
Nahdi is hiring a Guest Care Representative to provide reception and administrative services at a polyclinic. The role involves greeting patients, scheduling appointments, handling payments, and maintaining a clean reception area.
Key Skills for This Role
Responsibilities
- Welcome and greet all patients and visitors in person or over the phone
- Register new patients and update existing patient demographics
- Book, amend, and cancel patient appointments
- Advise patients of charges, accept payments, and issue receipts
- Check emails and fax machine for incoming messages
- Ensure reception area is clean and tidy with available information leaflets
- Receive and redirect calls or take messages
Requirements
- High School Diploma; preferably University Graduate
- 3 years experience in a similar position
- Computer Skills: MS Office
- English and Arabic fluent spoken and written
Full Job Posting
Overview
- Provide a high quality, professional reception and administrative service to patients, doctors, staff, and others.
- Act as the first point of contact for patients contacting the polyclinic.
Accountabilities
- Welcomes and greets all patients and visitors, in person or over the phone
- Ensure that the reception area is always manned at all times
- Registers new patients and updates existing patient demographics
- Book in, amend and cancel patient appointments
- Ensure patients without appointments but needing urgent consultations are booked appropriately
- Advise patients of relevant charges, accept payments and issue receipts
- Check emails and fax machine regularly
- Ensures the reception area is always kept clean and tidy
- Receives and redirect calls or take messages
Job Requirement
- Education: High School Diploma Preferably University Graduate
- Experience: 3yrs in a similar position
- Computer Skills: MS Office
- Languages: English and Arabic (fluent spoken and written)
Work Environment
- Indoors: 100%
- Outdoors: 0%
- Working Days: 6 Working Days
- Days off: 1 Day Off
- Working Hours: 8 net working hours Shifts
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