Group Logistics Operations Specialist
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Key skills for this role
About the Role
OBT Group is looking for a Logistics Operations Specialist to join their team in Dubai, supporting end-to-end logistics solutions to and from Africa. The role involves coordinating inbound and outbound shipments, managing customer requirements, and collaborating with local offices and partners.
Key Skills for This Role
Responsibilities
- Manage, monitor and coordinate inbound and outbound shipments across Africa
- Lead RFQs and drive pricing activities
- Collaborate with local offices and partners to ensure operational efficiency
- Review and manage customer requirements, providing proactive customer service
- Identify and execute logistics solutions for customers and OBT offices
- Participate in and prepare for business review meetings with key account customers for KPI status updates
- Ensure compliance with company and customer policies, standards and regulatory requirements
- Maintain highest service quality standards and resolve operational issues promptly
- Support local offices with complex shipment requirements and problem solving
Requirements
- Proven experience in freight forwarding and logistics operations
- Strong knowledge of logistics processes and customer service principles
- Excellent communication and coordination skills
- Ability to work under pressure in a fast paced logistics environment
- Proactive, collaborative workstyle, taking accountability for results
- Detail oriented with strong problem solving capabilities
Full Job Posting
Role Overview
- As a Logistics Operations Specialist, you will be part of the Group Logistics Operations team, supporting and executing end to end logistics solutions to and from the African region.
- You will play a key role in coordinating inbound and outbound shipments, managing customer requirements, and collaborating closely with local offices, partners, and service providers to ensure efficient, compliant, and high quality logistics operations.
Job Requirements
- Proven experience in freight forwarding and logistics operations.
- Strong knowledge of logistics processes and customer service principles.
- Excellent communication and coordination skills.
- Ability to work under pressure in a fast paced logistics environment.
- Proactive, collaborative workstyle, taking accountability for results.
- Detail oriented with strong problem solving capabilities.
Job Responsibilities
- Manage, monitor and coordinate inbound and outbound shipments across Africa.
- Lead RFQs and drive pricing activities.
- Collaborate with local offices and partners to ensure operational efficiency.
- Review and manage customer requirements, providing proactive customer service.
- Identify and execute logistics solutions for customers and OBT offices.
- Participation in, and preparation for, business review meetings with key account customers for KPI status updates on operational milestones, challenges and solutions.
- Ensure compliance with company and customer policies, standards and regulatory requirements.
- Maintain highest service quality standards and resolve operational issues promptly.
- Support local offices with complex shipment requirements and problem solving.
Job Benefits
- Opportunity to work with a well established pan African maritime & logistics company with strong regional presence.
- Challenging and rewarding role with wide scope: shipping, supply chain, freight forwarding, project logistics.
- Exposure to diverse projects across maritime, oil & gas, heavy lift, warehousing and supply chain sectors.
- Collaboration with experienced international team and opportunity for career growth within OBT.
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