Grooming and Style Manager

Role Overview

Key Accountabilities

• Create, update, and manage grooming and style objectives, policies, and procedures.
• Define grooming standards and processes for departmental checks and monitoring.
• Maintain and distribute updates to the grooming guide and related policies.
• Develop training solutions and train line managers and staff on grooming standards.
• Provide leadership and guidance on grooming and style topics.
• Act as the focal point for major grooming issues and resolve them with minimal disruption.
• Collaborate on the rollout of a new Qatar Duty Free uniform.
• Inspect staff uniforms and grooming standards and provide feedback.
• Track feedback from uniformed personnel to improve grooming procedures and standards.
• Ensure staff adhere to uniform and grooming standards.
• Research root causes of incorrect grooming or uniform usage and implement solutions.
• Provide compliance reports and lead improvement projects.

Qualifications and Experience

• High school, vocational qualification, diploma, or equivalent with at least seven years of job-related experience, or a bachelor's degree or equivalent with at least six years of job-related experience.
• Experience in the customer service sector.
• Fashion and/or beauty experience and related certifications.
• Clear, precise, and engaging communication at all levels.
• Organization, proactivity, problem solving, and informed decision-making skills.
• Command of the English language.
• Ability to influence outcomes, manage projects, and meet deadlines.

About Qatar Airways Group