Grocery Operations Manager
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Key skills for this role
About the Role
Deliveroo is hiring a Grocery Operations Manager to lead picker-site operations across the UAE grocery partner network. You will manage Site Leads, oversee KPIs, handle agency management, and drive operational improvement projects.
Key Skills for This Role
Responsibilities
- Manage day to day picker site operations across UAE grocery partner locations
- Directly manage Site Leads and indirectly oversee Team Leads and Fulfilment Associates
- Conduct regular field visits to audit execution quality and partner compliance
- Own core operational KPIs: order accuracy, item unavailability, cancellation rate, late orders, rejection rate
- Author weekly business review commentary and maintain dashboards
- Serve as primary operational contact for third party staffing agencies
- Own and drive operational improvement projects end to end
Requirements
- Experience in operations management, preferably in grocery, retail, or logistics
- Data first operator with ability to analyze KPIs and drive improvements
- Experience managing teams and third party agencies
- Strong project management and stakeholder communication skills
Full Job Posting
About Deliveroo
- Mission to transform the way people shop and eat.
- New Verticals business works with grocery partners for on demand delivery.
About the Team
- UAE Grocery Operations team partners with leading grocery retailers.
- Operates across a network of picker sites with trained agency pickers.
- Mission: accurate, fast, frictionless orders.
Key Responsibilities Site & Team Operations
- Manage day to day picker site operations across all active UAE grocery partner locations.
- Directly manage Site Leads; indirectly oversee Team Leads and Fulfilment Associates.
- Conduct regular field visits to audit execution quality, picker behaviour, partner compliance.
- Own full order lifecycle: pick accuracy, pack quality, readiness time, handoff to riders.
- Ensure operational readiness for new site launches.
- Lead escalation management for SLA breaches, operational failures, partner incidents.
Key Responsibilities Performance Management & Data
- Own core operational KPIs: order accuracy, item unavailability, cancellation rate, late orders, rejection rate.
- Author weekly business review commentary with metric movements and partner level examples.
- Build and maintain dashboards for picker productivity, per site KPI performance, trend analysis.
- Run structured root cause analysis on metric dips.
- Translate field data into actionable recommendations for senior leadership.
- Monitor order accuracy, item availability, picker utilisation metrics continuously.
Key Responsibilities Agency & Vendor Management
- Serve as primary operational contact for third party staffing agencies.
- Oversee agency headcount planning, shift scheduling, compliance.
- Manage ongoing agency performance reviews.
- Support contract renewal discussions with operational data and recommendations.
- Work with agencies to implement structured picker onboarding and training.
- Ensure agencies meet audit readiness standards.
Key Responsibilities Reporting Cadence
- Own weekly business review reporting cycle end to end.
- Prepare monthly and quarterly business review inputs for senior stakeholders.
- Maintain structured operational log of incidents and corrective actions.
- Lead partner performance conversations with grocery brands at site level.
Key Responsibilities Project Ownership
- Own and drive operational improvement projects end to end.
- Build structured business cases and project documents for new operational models.
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