Branch Manager UAE
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Key skills for this role
About the Role
TALENTMATE is seeking a Branch Manager for their Middle East subsidiary to oversee Customer Care, Distribution, Quality, Warehouse, and Supply Chain departments. The role involves managing teams, ensuring efficient operations, and driving performance.
Key Skills for This Role
Responsibilities
- Manage and coordinate activities of Customer Care, including quotation handling, order handling, open order follow up, and employee performance.
- Responsible for inbound materials, on time delivery, and negotiating prices with forwarders.
- Manage quality documents and participate in quality improvement programs.
- Organize, supervise, and direct warehouse personnel, including inventory accuracy and physical inventory.
- Cooperate with sales to improve on time delivery, monitor forecast orders, and manage excess/slow moving inventory.
Requirements
- College degree, or similar through experience
- Warehousing and traffic experience required
- People skills as well as good organizational skills
- Is fluent in language of country of operation and English
Full Job Posting
Summary
- Manager of Middle east subsidiary, managing the below mentioned departments.
Customer Care
- Manage and coordinate activities of Customer Care: Quotation handling and entry, Order handling and entry, Open order follow up, Monitoring of large quotations, Employee Performance.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Authorizes holidays and monitors Sickness Issues.
- Responsible for efficient and prompt processing of orders and correspondence.
- Corresponds with customers for specific problems or items related to the Sales.
- Monitors on a daily basis the open order book.
- Organize Training seminars related to M3 and Product Training for the Branch employees.
- Liaise with customers and field sales for specific demands.
Distribution
- Responsible for the Inbound of the materials in cooperation with our Logistic Dept.
- On Time delivery of goods by using the correct Outbound freight forwarders.
- Reviews documents to ensure that assigned classifications and tariffs are in accordance with mode of transportation and destination of shipment.
- Investigate shipper or consignee complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility.
- Directs preparation of claims against carrier responsible.
- Schedules shipments to ensure compliance with international traffic laws and regulations and company policies.
- Negotiates prices with the forwarder with the assistance of our Logistic Dept.
- Controls transport invoices.
- Liaise with customers and field sales for specific demands.
- Prepare export documents.
Quality
- Manage the documents related to quality for the subsidiary manager.
- Participates actively to the quality improvement program in coordination with Quality manager EMEA.
- Coordinates incoming inspection if needed.
Warehouse
- Organizes, supervises and directs the work of warehouse personnel engaged in receiving and delivering inventoried products.
- Coordinates pickup and delivery schedules for truck drivers with transport department.
- Inspects warehouse facilities and equipment and recommends changes in allocation of space, and storage procedures.
- Inspects physical condition of warehouse and equipment.
- Negotiates plans and proposes purchase of moving equipment such as forklifts, etc.
- Prepares work order for repairs and requisitions for replacement of equipment.
- Confers with department heads to ensure coordination of warehouse activities with other functions.
- Directs salvage of damaged or used material.
- Participates in planning personnel safety and plant protection activities.
- Investigates customers' complaints involving such matters as damaged items, overcharges, and delay in shipment.
- Examines items to be moved, to ascertain approximate weights and type of packaging required.
- Develops or revises standard operational and working practices and observes subordinates to ensure compliance with standards.
Supply Chain
- Close cooperation with sales to improve the On Time Delivery.
- Regular meetings with Sales Management.
- Monitor forecast orders and action towards sales.
- Monitor and takes action related to the excess and slow, non moving inventory.
Supervisory Responsibilities
- Customer Care Supervisor
- Warehouse Team Leader
EDUCATION And/or EXPERIENCE
- College degree, or similar through experience.
- Warehousing and traffic experience required.
- People skills as well as good organizational skills.
Language Skills
- Is fluent in language of country of operation and English.
- Any other language is an asset.
RESULT SCOPE
- Transportation Cost / Turnover (%)
- Stock Rotation (#)
- Customer Service Level (%)
- Credit Notes issued
- Lost Sales
- Customer Returns
- Movex Competence of employees
- Product Knowledge of employees
- Leadership skills of employees
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