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Global Technical Support Engineer

Eaton
Dubai, UAE
Full Time
Senior
Hybrid
1 months ago
Fire Alarm SystemsLife Safety SystemsTechnical SupportTraining DeliveryAnalytical ThinkingBS5839
Free

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Fire Alarm SystemsLife Safety SystemsTechnical Support
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Position Overview

  • The Global Technical Support Engineer will offer in depth technical knowledge on our Fire / Life safety product portfolio.
  • The individual will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field.
  • Confident in delivering product training on our portfolio of equipment to internal and external stakeholders.
  • The individual should be a team player and able to consolidate technical responses with peers to ensure the dissemination of exacting information.

What You’ll Do

  • Support internal and external stakeholders on all reported technical issues relating to the Fire / Life safety portfolio.
  • First line response to stakeholders via Telephone, Email or Business Applications, i.e., Teams.
  • Provide accurate logs of all technical interactions to enable comprehensive KPI reporting.
  • Report creation/generation, capture all relevant information on issues reported in the field ensuring that the information gathered is reported into the quality system for review and resolution.
  • Investigate and source key information from different systems/departments to ensure stakeholders expectations are met and resolved in a timely manner.
  • Liaise with Sales department on product application and system design development.
  • Deliver comprehensive training to internal and external stakeholders, in conjunction with the Training Team.
  • Be able to build recreations of product faults noted from stakeholders and Cause & Effect scenarios, within a laboratory environment.
  • Be capable of building test rigs and following technical test scripts to assist in the verification of existing and new product.
  • Ability to research technical data from various sources both internally and externally.

Qualifications

  • Bachelor's Degree in Electrical Engineering or equivalent
  • 5+ years experience within installation, maintaining & commissioning of fire alarm and associated Life Safety systems

Skills

  • Some level of support function experience preferred.
  • Extensive knowledge of life safety systems within the regional areas supported, ideally with a proven track record demonstration within servicing and commissioning with a minimum of 5 10 years.
  • Demonstrate a very competent level of understanding of BS5839 pt1, BS5839 8, BS5839 9 and EN 54 as a minimum.
  • Knowledge and experience of deploying IP based systems within the Life Safety discipline.
  • Analytical thinking
  • Ethical mind set at all times.
  • Interpersonal and influencing skills, ability to coordinate within & outside of own team.
  • Strong organizational skills, ability to multi task and problem solve
  • Good verbal and written communication, the ability to lead the conversation and get facts & information across in a professional manner
  • Good understanding of computers and software packages
  • Work well within a team environment, whilst being able to plan and execute own work initiatives
  • Strong presentation skills

What We Offer You

  • Being part of a company that has been in business for more than 100 years.
  • Work in a company that is commitment to Inclusion & Diversity and Sustainability.
  • Annual mentoring program, Eaton University, a reward, and recognition system.
  • Ongoing Learning and Career Development Opportunities in a global company.
  • Strong, agile and diverse team locally and globally.
  • Strong processes and state of the art systems and tools.
  • Structured employee development processes, open feedback culture with development plans.
  • Detailed induction support and well structured onboarding.
  • Balance your work and life with a hybrid worktime model.

Living and Working in Dubai

  • Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment.
  • Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.
  • At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.

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