Global Talent Acquisition Lead/ Expert (Client Service)
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Key skills for this role
About the Role
Bybit is seeking an experienced Talent Acquisition professional to lead global hiring for the Client Service Business Unit. The role involves strategic talent partnership, end-to-end recruitment, market intelligence, and building high-performing teams across multiple regions.
Key Skills for This Role
Responsibilities
- Own the global talent acquisition strategy for the Client Service BU
- Partner closely with Client Service BU leaders to understand business priorities, workforce planning, organizational growth, and hiring demand
- Build trusted relationships with senior stakeholders and provide consultative talent advisory to support business objectives
- Lead full cycle recruitment across all functions within the Client Service BU, including Customer Service, Operations, Quality Assurance, Training, Workforce Management, Knowledge Management, and leadership roles
- Develop proactive sourcing strategies to attract high quality talent globally
- Build sustainable talent pipelines to support both immediate hiring and long term business growth
- Deliver an exceptional candidate experience throughout the recruitment journey
- Provide regular insights on talent availability, compensation benchmarks, competitor hiring activity, and global Client Service talent trends
- Conduct talent mapping and market research to support workforce planning and hiring strategy
- Advise business leaders on talent availability, market competitiveness, and hiring opportunities
- Deliver hiring outcomes aligned with business priorities, hiring targets, and recruitment SLAs
- Maintain a high bar for candidate quality while balancing hiring speed and operational excellence
Requirements
- Bachelor's degree or above
- 6+ years of recruitment experience from a high performing in house TA team or reputable recruitment/search firm
- Proven experience recruiting for Client Service, Customer Service, Customer Support, Contact Center, Operations, BPO, Customer Success, or related business functions
- Experience within technology, fintech, digital platforms, financial services, e commerce, gaming, BPO, or cryptocurrency industries highly preferred
- Strong understanding of global Client Service talent markets and large scale hiring strategies
- Strong stakeholder management skills with ability to influence hiring managers and senior business leaders
- Skilled in sourcing, talent mapping, market intelligence, and strategic workforce planning
- Strong business acumen with ability to provide practical talent solutions and market insights
- Able to manage multiple searches simultaneously while maintaining high candidate quality and stakeholder satisfaction
- Comfortable working across global teams and multiple time zones
- Fluent in both Mandarin and English, with excellent verbal and written communication skills
Full Job Posting
About Us
- Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
About the Role
- We are looking for an experienced and commercially minded Talent Acquisition professional to lead global hiring for our Client Service Business Unit.
- As the dedicated Talent Acquisition Expert for the Client Service BU, you will serve as the strategic hiring advisor to business leaders across global markets.
Key Responsibilities
- Own the global talent acquisition strategy for the Client Service BU.
- Partner closely with Client Service BU leaders to understand business priorities, workforce planning, organizational growth, and hiring demand.
- Build trusted relationships with senior stakeholders and provide consultative talent advisory to support business objectives.
- Lead full cycle recruitment across all functions within the Client Service BU, including Customer Service, Operations, Quality Assurance, Training, Workforce Management, Knowledge Management, and leadership roles.
- Develop proactive sourcing strategies to attract high quality talent globally.
- Build sustainable talent pipelines to support both immediate hiring and long term business growth.
- Deliver an exceptional candidate experience throughout the recruitment journey.
- Provide regular insights on talent availability, compensation benchmarks, competitor hiring activity, and global Client Service talent trends.
- Conduct talent mapping and market research to support workforce planning and hiring strategy.
- Advise business leaders on talent availability, market competitiveness, and hiring opportunities.
- Deliver hiring outcomes aligned with business priorities, hiring targets, and recruitment SLAs.
- Maintain a high bar for candidate quality while balancing hiring speed and operational excellence.
Requirements
- Bachelor's degree or above.
- 6+ years of recruitment experience, either from a high performing in house Talent Acquisition team or a reputable recruitment/search firm.
- Proven experience recruiting for Client Service, Customer Service, Customer Support, Contact Center, Operations, BPO, Customer Success, or related business functions.
- Experience within technology, fintech, digital platforms, financial services, e commerce, gaming, BPO, or cryptocurrency industries is highly preferred.
- Strong understanding of global Client Service talent markets and large scale hiring strategies.
- Strong stakeholder management skills, with the ability to influence hiring managers and senior business leaders.
- Skilled in sourcing, talent mapping, market intelligence, and strategic workforce planning.
- Strong business acumen with the ability to provide practical talent solutions and market insights.
- Able to manage multiple searches simultaneously while maintaining high candidate quality and stakeholder satisfaction.
- Comfortable working across global teams and multiple time zones.
- Proactive, resilient, results oriented, and passionate about building high performing teams.
- Fluent in both Mandarin and English, with excellent verbal and written communication skills.
What Success Looks Like
- Build and scale high performing teams across the global Client Service BU.
- Become the trusted Talent Acquisition advisor to Client Service BU leadership.
- Deliver actionable talent market intelligence that influences workforce planning and hiring decisions.
- Drive hiring outcomes while maintaining exceptional candidate and stakeholder experience.
- Contribute to building a world class Talent Acquisition function that operates as a true business partner rather than a transactional recruitment team.
Why Join Us
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us Your long term development is important to us. We offer internal job opportunities to help build your career path.
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