Global Account Manager (GAM)
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Key skills for this role
About the Role
Expeditors seeks a Global Account Manager to lead and grow strategic customer relationships across its worldwide network. The role involves driving business retention and development, executing strategic account plans, and coordinating global collaboration.
Key Skills for This Role
Responsibilities
- Lead the global relationship with assigned customer account(s)
- Drive business retention, growth, and customer satisfaction
- Develop and execute strategic account plans aligned with customer and Expeditors objectives
- Identify opportunities for revenue growth, product diversification, and geographic expansion
- Build relationships across multiple levels of the customer organization, including executive stakeholders
- Understand customer supply chain strategies, business priorities, and operational challenges
- Coordinate global collaboration across product, geography, sales, operations, and leadership teams
- Lead customer business reviews and performance discussions using KPIs and business intelligence
- Monitor account performance and ensure service expectations and commitments are achieved
- Identify risks, service gaps, and improvement opportunities while coordinating corrective actions
- Develop value added solutions utilizing Expeditors’ products, services, and technology
- Support customer bids, strategic initiatives, and account expansion opportunities
Requirements
- University degree or equivalent business qualification
- Minimum 5 years of Expeditors or industry experience
- Proven experience in business development and strategic account management
- Strong knowledge of Expeditors products, services, systems, and operating structure
- Excellent communication and presentation skills
- Demonstrated leadership and ability to influence across a global matrix organization
- Strong analytical and problem solving skills
- Proven project management capabilities
- Proficiency in Microsoft Office and CRM systems
- Ability to achieve KPI objectives and deliver measurable business results
- Strong relationship building and interpersonal skills
Full Job Posting
Company Overview
- Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment.
- 18,000 trained professionals, 350+ locations worldwide, Fortune 500, globally unified systems.
Job Description
- Lead the global relationship with assigned customer account(s).
- Drive business retention, growth, and customer satisfaction.
- Develop and execute strategic account plans aligned with customer and Expeditors objectives.
- Identify opportunities for revenue growth, product diversification, and geographic expansion.
- Build relationships across multiple levels of the customer organization, including executive stakeholders.
- Understand customer supply chain strategies, business priorities, and operational challenges.
- Coordinate global collaboration across product, geography, sales, operations, and leadership teams.
- Lead customer business reviews and performance discussions using KPIs and business intelligence.
- Monitor account performance and ensure service expectations and commitments are achieved.
- Identify risks, service gaps, and improvement opportunities while coordinating corrective actions.
- Develop value added solutions utilizing Expeditors’ products, services, and technology.
- Support customer bids, strategic initiatives, and account expansion opportunities.
Qualifications
- University degree or equivalent business qualification.
- Minimum 5 years of Expeditors or industry experience.
- Proven experience in business development and strategic account management.
- Strong knowledge of Expeditors products, services, systems, and operating structure.
- Excellent communication and presentation skills.
- Demonstrated leadership and ability to influence across a global matrix organization.
- Strong analytical and problem solving skills.
- Proven project management capabilities.
- Proficiency in Microsoft Office and CRM systems.
- Ability to achieve KPI objectives and deliver measurable business results.
- Strong relationship building and interpersonal skills.
- Charismatic communicator with the ability to connect, influence, and build trust.
Additional Information
- Paid Annual and Sick Leave
- Health/ Medical Insurance
- Employee Stock Purchase Plan (ESPP)
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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