Gestionnaire de performance/Performance Manager - Montréal
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Key skills for this role
About the Role
Activix, a TRADER Corporation company, is seeking a Performance Manager to act as a strategic partner to automotive dealerships. The role combines data analysis, coaching, and account management to help clients improve performance using CRM and AI solutions.
Key Skills for This Role
Responsibilities
- Manage a portfolio of clients and build long term trusted relationships
- Analyze KPIs to identify opportunities for improvement
- Present actionable recommendations to optimize sales, follow up, and retention processes
- Coach managers and teams through tailored training and performance coaching
- Drive adoption and effective use of Activix solutions including CRM and Matador
- Plan and facilitate regular business review meetings
- Develop action plans, monitor progress, and measure results
- Identify emerging client needs and recommend appropriate solutions
- Manage service agreement renewals and maintain high customer satisfaction
- Collaborate with Sales, Technical Support, and Product teams
Requirements
- Excellent communication, presentation, and coaching skills
- Strong analytical mindset with ability to translate data into recommendations
- Outstanding customer service and relationship building skills
- Ability to influence teams and support change
- Self motivated, organized, and able to manage multiple priorities
- Bilingual in English and French
Full Job Posting
About Activix and the Role
- Activix helps automotive dealerships improve performance through CRM, AI, and strategic consulting.
- The Performance Manager acts as a strategic partner to a portfolio of dealerships, combining data analysis, best practices, and Activix solutions.
What You'll Do
- Manage a portfolio of clients and build long term trusted relationships.
- Analyze KPIs to identify opportunities for improvement.
- Present actionable recommendations to optimize sales, follow up, and retention.
- Coach managers and teams through tailored training and performance coaching.
- Drive adoption and effective use of Activix solutions including CRM and Matador.
- Plan and facilitate regular business review meetings.
- Develop action plans, monitor progress, and measure results.
- Identify emerging client needs and recommend appropriate solutions.
- Manage service agreement renewals and maintain high customer satisfaction.
- Collaborate with Sales, Technical Support, and Product teams.
- Document client interactions and contribute to continuous improvement.
What We're Looking For
- Excellent communication, presentation, and coaching skills.
- Strong analytical mindset with ability to translate data into recommendations.
- Outstanding customer service and relationship building skills.
- Ability to influence teams and support change.
- Proven ability to grow existing accounts through consultative approach.
- Self motivated, organized, and able to manage multiple priorities.
- Strong interest in technology, CRM platforms, and AI solutions.
Preferred Qualifications
- Experience in automotive industry or with dealerships.
- Experience in account management, consulting, customer success, or business development.
- Knowledge of automotive sales processes and performance metrics.
- Experience with CRM or SaaS solutions.
- Bilingual in English and French.
What's in it for you
- Gym discounts.
- Employee and Family Assistance program.
- Virtual wellness events.
- Conferences & training budget.
- Regular internal training programs.
- Financial planning with 3% matching Pension.
- Competitive salary.
- Annual bonus structure.
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