General Manager- Money exchange
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Key skills for this role
About the Role
A money exchange company in Doha, Qatar seeks a General Manager to lead overall operations, strategic direction, and regulatory compliance. The role requires 15+ years in financial services, 5+ years in senior leadership, and strong knowledge of AML/CFT regulations.
Key Skills for This Role
Responsibilities
- Develop and execute the company's strategic and business plans
- Drive revenue growth, market expansion, and customer acquisition initiatives
- Identify new business opportunities, remittance corridors, digital products, and strategic partnerships
- Oversee all exchange house operations, including foreign exchange, remittance services, branch operations, treasury, and customer service
- Ensure full compliance with Qatar Central Bank regulations and all applicable AML/CFT, sanctions screening, KYC, and financial crime prevention requirements
- Maintain strong governance and risk management frameworks
- Lead budgeting, forecasting, and financial planning activities
- Manage profitability, cost optimization, and operational efficiency
- Develop and implement customer growth and retention strategies
- Lead, coach, and develop high performing teams
- Support Board reporting and strategic decision making
- Present business performance, risk, and compliance updates to shareholders and Board members
Requirements
- Bachelor's Degree in Finance, Banking, Business Administration, Economics, or related field
- MBA or Master's Degree preferred
- CAMS, ICA, CFCS, or equivalent AML/Compliance certification preferred
- 15+ years of experience in Banking, Foreign Exchange, Remittance, Fintech, or Financial Services
- Minimum 5 years in a senior leadership role (GM, COO, DGM, Country Head, Head of Operations)
- Proven experience managing exchange house operations, remittance services, and branch networks
- Strong understanding of AML/CFT, KYC, sanctions compliance, and regulatory frameworks
- Experience dealing with regulators, banking partners, and external auditors
Full Job Posting
Role Purpose
- The General Manager (GM) is responsible for the overall leadership, strategic direction, governance, and operational performance of the Exchange House.
Key Responsibilities
- Develop and execute the company's strategic and business plans.
- Drive revenue growth, market expansion, and customer acquisition initiatives.
- Identify new business opportunities, remittance corridors, digital products, and strategic partnerships.
- Oversee all exchange house operations, including foreign exchange, remittance services, branch operations, treasury, and customer service.
- Ensure full compliance with Qatar Central Bank regulations and all applicable AML/CFT, sanctions screening, KYC, and financial crime prevention requirements.
- Maintain strong governance and risk management frameworks.
- Lead budgeting, forecasting, and financial planning activities.
- Manage profitability, cost optimization, and operational efficiency.
- Develop and implement customer growth and retention strategies.
- Lead, coach, and develop high performing teams.
- Support Board reporting and strategic decision making.
- Present business performance, risk, and compliance updates to shareholders and Board members.
Qualifications
- Bachelor's Degree in Finance, Banking, Business Administration, Economics, or related field.
- MBA or Master's Degree preferred.
- CAMS, ICA, CFCS, or equivalent AML/Compliance certification preferred.
Experience
- 15+ years of experience in Banking, Foreign Exchange, Remittance, Fintech, or Financial Services.
- Minimum 5 years in a senior leadership role (GM, COO, DGM, Country Head, Head of Operations).
- Proven experience managing exchange house operations, remittance services, and branch networks.
- Strong understanding of AML/CFT, KYC, sanctions compliance, and regulatory frameworks.
- Experience dealing with regulators, banking partners, and external auditors.
Key Performance Indicators (KPIs)
- Revenue Growth
- Net Profitability
- Branch Productivity
- Regulatory Compliance Score
- Audit Findings Closure Rate
- Customer Acquisition & Retention
- Transaction Growth
- Cost to Income Ratio
- Employee Engagement & Retention
Work Location
- In person in Doha, Qatar
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