Front Office Supervisor, Fairmont The Red Sea
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Fairmont The Red Sea seeks a Front Office Supervisor to lead front desk operations in a luxury resort. The role involves supervising staff, managing guest relations, and coordinating with departments.
Key Skills for This Role
Responsibilities
- Supervise and manage front office staff, including scheduling, training, and performance evaluations
- Oversee all guest check in and check out procedures, ensuring efficiency and accuracy
- Address guest inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly
- Monitor and manage room assignments, reservations, and occupancy to optimize revenue
- Ensure compliance with hotel policies, security protocols, and confidentiality standards
- Train front office team members on customer service excellence, hotel systems, and operational procedures
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
- Manage front office inventory, supplies, and equipment
- Analyze operational metrics and implement improvements to enhance efficiency and guest satisfaction
- Maintain accurate records and reports related to front office operations
- Uphold the luxury service standards and brand values of Fairmont The Red Sea
Requirements
- Minimum 3 years of front office experience in a hotel or hospitality environment
- Proven supervisory or team leadership experience
- Strong knowledge of hotel management systems and reservation software
- Excellent communication and interpersonal skills
- Exceptional customer service orientation and problem solving abilities
- Ability to work effectively under pressure and manage multiple priorities
- Proficiency in Microsoft Office applications
- Strong organizational and time management skills
- Ability to train, motivate, and develop team members
- Professional demeanor and appearance
Full Job Posting
Company Description
- Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature focused resorts.
- With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Job Description
- Fairmont The Red Sea is seeking a professional and organized Front Office Supervisor to lead our front office operations in Umluj, Saudi Arabia.
- In this supervisory role, you will oversee the daily operations of our front desk team, ensuring exceptional guest experiences while maintaining operational excellence in a luxury resort environment.
Key Responsibilities
- Supervise and manage front office staff, including scheduling, training, and performance evaluations
- Oversee all guest check in and check out procedures, ensuring efficiency and accuracy
- Address guest inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly
- Monitor and manage room assignments, reservations, and occupancy to optimize revenue
- Ensure compliance with hotel policies, security protocols, and confidentiality standards
- Train front office team members on customer service excellence, hotel systems, and operational procedures
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
- Manage front office inventory, supplies, and equipment
- Analyze operational metrics and implement improvements to enhance efficiency and guest satisfaction
- Maintain accurate records and reports related to front office operations
- Uphold the luxury service standards and brand values of Fairmont The Red Sea
Qualifications
- Minimum 3 years of front office experience in a hotel or hospitality environment
- Proven supervisory or team leadership experience
- Strong knowledge of hotel management systems and reservation software
- Excellent communication and interpersonal skills
- Exceptional customer service orientation and problem solving abilities
- Ability to work effectively under pressure and manage multiple priorities
- Proficiency in Microsoft Office applications
- Strong organizational and time management skills
- Ability to train, motivate, and develop team members
- Professional demeanor and appearance
- Preferred: Experience in luxury hotel operations
- Preferred: Multilingual abilities (Arabic, English, and additional languages)
Additional Information
- Understanding of Ultra Luxury guest expectations and brand alignment.
- Experience in project coordination, scheduling, and document control during pre Opening stages.
- Experience in pre Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accor
Assistant Manager, Employee Accommodation
Doha, QAT
Accor is hiring an Assistant Manager for employee accommodation at Rixos Gulf Hotel Doha. The role ensures safe, clean, and efficiently managed housing facilities, coordinating services, managing inventories, and support
Marketing Assistant
Dubai, UAE
Accor's QE2 hotel in Dubai is looking for a Marketing Assistant to support the Marketing Manager in administration, social media, and communications. The role involves coordinating with suppliers, maintaining databases,
Laundry Attendant
Doha, QAT
Accor is hiring a Laundry Attendant for La Cigale Hotel in Doha to sort, fold, and distribute linen and towels. The role requires attention to detail and adherence to health and safety standards. Previous luxury hotel ho
Sales Manager (Corporate)
Doha, QAT
Accor seeks a Sales Manager (Corporate) for Rixos Gulf Hotel Doha to drive corporate business revenue by securing new accounts and retaining existing clients. The role requires developing sales strategies, managing a rob
Marketing Assistant
Dubai, UAE
Accor's QE2 hotel seeks a Marketing Assistant to support administration, social media, and PR activities. Responsibilities include coordinating print production, managing media databases, responding to social media queri
Sr. Chef de Partie
Dubai, UAE
Accor is hiring a Senior Chef de Partie to join their culinary team in Dubai. The role involves organizing mise-en-place, supervising Demi Chefs and Commis Chefs, maintaining food quality and safety standards, and assist
Reservation Supervisor - Arabic Speaking
Doha, QAT
Rixos Gulf Hotel Doha seeks a Reservations Supervisor to oversee daily reservation operations, ensure quality and compliance, train staff, and manage VIP arrivals. Candidates need at least one year of experience in a sim
Executive Assistant Manager (EAM)
Sharjah, UAE
Accor seeks an Executive Assistant Manager to support the General Manager at ibis Styles Sharjah. You will oversee daily hotel operations, drive guest satisfaction, and ensure financial performance. Requires a degree in
Assistant Manager, Employee Accommodation
Doha, QAT
Marketing Assistant
Dubai, UAE
Laundry Attendant
Doha, QAT
Sales Manager (Corporate)
Doha, QAT
Marketing Assistant
Dubai, UAE
Sr. Chef de Partie
Dubai, UAE
Reservation Supervisor - Arabic Speaking
Doha, QAT
Executive Assistant Manager (EAM)
Sharjah, UAE