Front Office Supervisor
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Key skills for this role
About the Role
Hilton in Doha seeks a Front Office Supervisor to oversee front desk activities, coordinate with housekeeping and engineering, and ensure guest satisfaction. The role includes supervising team members, managing room inventory, and handling emergencies.
Key Skills for This Role
Responsibilities
- Coordinate with Housekeeping and Engineering to ensure room readiness and resolve operational issues
- Conduct shift briefings to communicate key information, updates, and team goals
- Ensure accurate and timely completion of administrative tasks such as shift reports, cash handling, and audit procedures
- Support the onboarding and continuous development of Front Desk team members through mentoring and on the job training
- Assist in managing room inventory and availability in coordination with Reservations and Revenue Management
- Ensure compliance with health, safety, and security procedures at the Front Desk area
- Monitor and manage queue times and lobby flow to ensure efficient guest service
- Collaborate with Concierge and Guest Relations to personalize guest experiences and anticipate needs
- Handle emergency situations calmly and effectively, following hotel protocols
- Participate in departmental meetings and contribute to service improvement initiatives
- Ensure all guest data is handled in compliance with data protection regulations and brand standards
- Act as the Manager on Duty when required, making decisions in the absence of senior leadership
Requirements
- Previous experience in front office or supervisory role
- Ability to supervise and train team members
- Strong communication and interpersonal skills
- Knowledge of hotel operations and guest service standards
- Ability to handle emergencies calmly
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable
Responsibilities
- Coordinate with Housekeeping and Engineering to ensure room readiness and resolve any operational issues affecting guest satisfaction.
- Conduct shift briefings to communicate key information, updates, and team goals.
- Ensure accurate and timely completion of administrative tasks such as shift reports, cash handling, and audit procedures.
- Support the onboarding and continuous development of Front Desk team members through mentoring and on the job training.
- Assist in managing room inventory and availability in coordination with Reservations and Revenue Management.
- Ensure compliance with health, safety, and security procedures at the Front Desk area.
- Monitor and manage queue times and lobby flow to ensure efficient guest service.
- Collaborate with Concierge and Guest Relations to personalize guest experiences and anticipate needs.
- Handle emergency situations calmly and effectively, following hotel protocols.
- Participate in departmental meetings and contribute to service improvement initiatives.
- Ensure all guest data is handled in compliance with data protection regulations and brand standards.
- Act as the Manager on Duty when required, making decisions in the absence of senior leadership.
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- And a focus on the Now, bringing urgency and discipline to every moment
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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